Quality Standards For The Vocational Guidance and Selection Services At The Croatian Employment Service
Subject of the Policy document
Quality Standards For The Vocational Guidance and Selection Services At The Croatian Employment Service
Reference data
Adopted/Released by Croatian Employment Service
Year of adoption 2005
Reference number
Available at http:// http://www.hzz.hr/docslike/Standardi_kvalitete_usluga_profesionalnog_usmjeravanja_i_slekecije_u_HZZ-u.pdf
Available in English at http://
1. Additional narrative description of the reference to Lifelong Guidance
The material describes how career guidance services are provided in regional offices as well as those possible activities now provided in only some of the offices. Improving the career guidance system presumes introduction of new types of services for specific groups of users and ensures co-ordinated action between different departments of the CES. Precondition for introduction of new services is a continuous investment into upgrading of counsellors’ competences.
The overall goal in the quality management system is:
• CES services quality standardisation
• That the activities of the Employment Service are more visible and transparent to the users and public
• That the services provided are within the resources allocated and the legislation framed, that they match best the needs of the users
• Permanent training for the CES employees in order to gain needed competences
• That the changes i.e. adjustments are made in accordance with users’ needs and potential
• To ensure a nation wide concept in delivering services, with possibilities for regional variations
Attached files
This information was provided/updated by:
Croatian Employment Service (CES), Employment Preparation Department
No comments by users.
policy, access, administration, adult education, advisory services, apprenticeship, availability, career counselling, career guidance, career information, career management skills, career planning, co-operation and co-ordination, competence assessment, counsellor training, Croatia, guidance services, development plan, disadvantaged groups, education planning, education provision, effectiveness, employees, employer, employment services, evaluation criteria, evaluation data, evaluation guidelines, evaluation outcome, evidence-based, group counselling, guidance provision, human resource management, implementation, in-company training, individual counselling, information services, labour market, standard development, people at risk, people with disabilities, personality assessment, PES, quality assurance, quality evaluation, student counseling, young people, Staff working document, Regional level, quality assurance and evidence-base, schools, VET, higher education, employment, social inclusion
Ordinance On The Procedure To Determine The Psycho-Physiological State Of A Child Or Pupil, And The Composition Of Expert Committee
Subject of the Policy document
Ordinance On The Procedure To Determine The Psycho-Physiological State Of A Child Or Pupil, And The Composition Of Expert Committee
Reference data
Adopted/Released by The Croatian Parliament
Year of adoption 2011
Reference number Official Gazette 55/11
Available at http:// narodne-novine.nn.hr/clanci/sluzbeni/2011_05_55_1214.html
Available in English at http://
1. Additional narrative description of the reference to Lifelong Guidance
Article 14.
(1) The committee defined in article 2 of this Ordinance assesses the psycho-physiological state of a child with difficulties of enrolling into adequate high-school level education
(2) Prior to psycho-physiological assessment for the purpose of enrolment into adequate secondary education, the pupil with difficulties shall go through the procedure of career guidance.
(3) Career guidance is carried out by the CES career guidance team.
(4) The career guidance service drafts its opinion on the available abilities, motivation and interests of the candidates with a list of possible health contraindications for the purpose of enrolling into an adequate secondary education.
Attached files
This information was provided/updated by:
Croatian Employment Service (CES), Employment Preparation Department
No comments by users.
policy, psycho-physiological assessment, enrolment into secondary education, children with difficulties, health indications, access, career guidance, services, children, co-operation and co-ordination, competence assessment, compulsory education, Croatia, cross-sectoral co-operation, development, early childhood education, education provision, evaluation in guidance, evaluation outcome, evidence-based, practice, expert body, forecast, guidance in schools, guidance provision, national policies, primary education, school children, social cohesion, legislation, quality assurance and evidence-base, schools, VET