European Lifelong Guidance Policy Network Database, ELGPN Database

Name of the good/interesting practice/initiative/policy

The Berufswahlpass (career choice passport): A portfolio approach to support CMS and career orientation

Country

Germany

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

In Germany career orientation plays an important part in secondary school curricula. Educational matters are under the responsibility of the 16 federal states, the Länder. However, preparation for the world of work and career orientation has a long tradition in German secondary schools. It is of particular importance in the light of the choice of a career and the transition to the dual vocational education system. Hence, in all the Länder systematic vocational preparation and orientation are taught in a special subject which may be named differently e.g. lessons in working, work- economy-technology or they are embedded in other subjects. Here, career orientation and Career Management Skills (CMS) are key contents. In order to facilitate, support and document learning processes in the area of CMS and career orientation the portfolio Berufswahlpass (career choice passport) is used in 12 of the 16 Länder integrated into the lessons.

The Berufswahlpass was developed as part of the program “school/ economy and work” (funded by the Federal Ministry of Education and Research) and is used since 2005. Continuous further development is ensured by a working group of the participating federal states which also runs the website and organizes professional exchange and further related activities.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The Berufswahlpass aims to support young people in lower secondary education in their career orientation process and enables their parents, educators, guidance practitioners and employers to help them in various ways. Thus, it seeks to assess career learning and encourages critical reflection and exchange with other learners. Through the resource-oriented portfolio approach of the Berufswahlpass self-consciousness, self-esteem and self-efficacy is also strengthened.

The Berufswahlpass is a folder-based portfolio approach including information and provisions for career orientation. First it introduces important partners for making a career choice (e.g. it clarifies the roles of parents, schools, career guidance practitioners in the Employment Agencies EA , companies in the process). Further sections assess and evaluate personal interests and competences combining self- and external assessment. In addition, the Berufswahlpass contains checklists on various topics e.g. matching career profiles with personal strengths and provides documentation facilities. As the folder also includes practical information e.g. on public administrations, insurances and income, it not only focuses on vocational aspects but applies a broader understanding of life orientation.

Career education in the curriculum and the career choice process of the pupils are accompanied by career guidance activities of career counselors of the EA (lessons or short interviews in the school, visits to the Career Information Centre BIZ or counseling provision in the EA) .

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

The tool is widely used in secondary schools with about 70%-80% of the pupils in 12 federal states. It is often combined with other provisions for career orientations such as printed information material and the Internet portal “Planet Beruf” both provided by the EA (see good practice/ Case Study 5 Planet Beruf: WP2, ELGPN, 2010) and the portfolio “ProfilPASS® for young people”.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Self-evaluation is part of quality assurance in the context of the use of the Berufswahlpass in schools. Defined quality standards as input criteria structure this work and provide the basis of evaluation for which material is provided online.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

The Berufswahlpass supports the acquisition and development of Career Management Skills. In particular, it strengthens self-reflection and evaluation-skills and builds self- esteem and self-efficacy. Hence, the self exploration of interests and abilities provides a contribution to a reflected and individual career choice. At the same time the Berufswahlpass increases the motivation of the young people to involve in further learning, job search and career planning. Further, the tool may help teachers to identify students at- risk of early school leaving and may help to refer them to another programme for pupils at-risk (see good practice/ Case Study: Educational chains WP 2).

The folder is not free of charge. The prizes differ depending on the mode, type and scope of delivery but range around 5 Euro per folder. These expenses may be paid by the schools, the pupils or it may be sponsored by a government or private body.

The Berufswahlpass supports CMS acquisition and development as well as self-assessment through intensive reflection and evaluation of personal strengths, competences and interests as well as through goal setting and career planning. As an integral part of the curriculum of secondary education it is linked with other tools and initiatives and activities concerned with career orientation and guidance such as online resources, visits to the BIZ and career counselling interviews in the EA... Hence, in many German Länder it supports and accompanies a longer and systematic process of career education, orientation and planning, continuously building CMS.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The tool may function as an accreditation instrument for those pupils who do not succeed gaining their secondary school certificate.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

The folder based approach of the Berufswahlpass involves some challenges as it rather appeals to young people who are at with written work and with portfolios and folders. In addition, the intensive use of the portfolio in the school may attach the tool closely to the logic of school and to this period of time. Thus, there is a danger that young people will not go back using their folder after they have left school.

4. Additional narrative description of the policy/practice/initiative

On the whole, the Berufswahlpass contains the following sections:
- Introduction: Overview over the steps and stages of successful career orientation
- Part 1 “Providers and cooperation”: introduction to the important partners and their tasks (e.g. school, parents, guidance service of the EA, companies)
- Part 2 “Way towards career choice”: assessment and evaluation of interests, competences etc.; checklists on matching skills and interests with job demands (includes counselling of EA and planning the transition from school to VET)
- Part 3: Documentation: collection of all the information gathered
(e.g. interests, goals, practical experiences); arrangement and valuation of the collected documents and certificates

More details in German language under : www.berufswahlpass.de

Additional information

Name of contact

Dr. Bernhard Jenschke

Role (in policy initiative)

Vice President of German National Guidance Forum in Education, Career and Employment ( nfb)

Organization name

National Guidance Forum in Education, Career and Employment (Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., nfb)

Address

Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., Kurfürstenstr. 131, 10785 Berlin, Germany

Phone

+493025793741

Fax

+4930263980999

E-mail

bernhard@jenschke.de; info@forum-beratung.de

Website address

http://www.forum-beratung.de

Documents and publications

Attached files

Links

http://www.berufswahlpass.de

This information was provided/updated by:

Dr. Bernhard Jenschke, nfb

No comments by users.

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Name of the good/interesting practice/initiative/policy

Greek model system for quality assurance in guidance services

Country

GREECE

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

This is the first system for quality assurance of guidance services in Greece aiming at the initial and continuous evaluation of public and private guidance services of both the education and employment sector. It was developed by EKEP (National Center for Vocational Orientation), National Euroguidance Center, executive body of System 6 of ESSEEKA “System of Counseling, Vocational Guidance and Connection with the Labour Market” (Law 3191/2003) and member of ELGPN network. The Greek model system for quality assurance in guidance services is a top-down model based on the British matrix standard and consists of 6 groups of benchmarks: 1. Leadership 2. Organizing – planning 3. Guidance practitioners – human resources 4. Client satisfaction 5. Delivery of services 6. Premises and equipment
Leadership group connects with the Policy development level, Organizing – planning, Guidance practitioners- human resources and Premises and Equipment connect with the organizational level, while Client satisfaction and Delivery of Services consist the Practice level. The system coincides fully with the theory of the quality circle of Deming et al.
• The motivation of the initiative
The diversity of guidance services in Greece, both public and private and the absence of a legal framework as far as the requirements that these services should fulfill, made necessary the creation of a system for quality assurance of guidance services in Greece.

• Linkages with LLG policy priorities
The Resolution of the Education Council on “Strengthening Policies, Systems and Practices in the field of Guidance throughout life in Europe” (May 2004) identified 3 priorities among them:
1. Developing high quality, broadly accessible guidance provision
2. Improving quality assurance mechanisms for guidance provision
Also the 2008 EU Council Resolution on better integrating lifelong guidance into lifelong learning strategies invited the Member States within their respective competences to develop the quality assurance of guidance provision.

• Participants
The participants of the initiative were: EKEP, IEKEP (the company that developed the system), the Greek Ministry of Education, Lifelong Learning & Religious Affairs – Directorate of Vocational Guidance and Educational Activities (SEPED) and the Greek Manpower Employment Organization (OAED), the official public authority responsible for the provision of Counselling and Vocational Guidance services in the employment sector which operates the Centres for Promotion to Employment (KPAs), that provide vocational guidance services to the unemployed at local level.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

• Objectives of the initiative
1. Set common quality standards in guidance provision in both public and private sector in Greece.
2. Develop know-how in quality assurance for guidance services in Greece
3. Create the necessary legal framework for monitoring and evaluation of Guidance services
4. Raise the quality of guidance provision in Greece for the sake of its citizens and protect them from low quality uncertified guidance services

• Target group
1. Public guidance services of
all levels of the education sector (primary –secondary and tertiary)
all types of VET sector (initial and continuous)
Employment sector
2. Private guidance services
3. Local government services

• Methods applied to reach the objective
1. Bibliographical research.
2. Development of benchmarks, quality indicators and documents of proof by a scientific committee of guidance counsellors
3. Pilot application in public guidance services of Greece
4. Gathering feedback from the services themselves
5. Revision of benchmarks and indicators
6. Consultation with ministries and responsible bodies (e.g. national guidance forum) (future action)

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

Firstly EKEP conducted a study “International systems for quality assurance in Guidance services” which: 1. referred to the most important international quality management systems like ISO 9000etc 2. described the most well known quality assurance systems for career guidance like the Matrix quality standard for information advice and guidance services and the Canadian Blueprint for life/work Designs 3. presented the systems developed for the quality assurance of various public sector services in Greece e.g. the system for the evaluation of the continuous education and training centers of the Ministry of Employment. The fourth part of the study proposed a model system suitable for quality assurance in guidance services of Greece. The system describes the values, the quality indicators and the documents of proof according to the theory of the quality circle. All indicators produce indications for quality development. The values produce indicators, the indicators produce indications and the indications produce Evidence or measuring tools according to the theory.
The next phase was Pilot application in public guidance services e.g. the University of Piraeus Career Office, a Counseling and Guidance Center (KESYP) of Piraeus and a Centre for Promotion to Employment (KPA). The aim of pilot application was to inform the services about the system for quality assurance and to get their feedback concerning the values and quality indicators of the system.

• Level of implementation
National

• Implementation
The procedure for initial evaluation or continuous monitoring of a guidance service is the following:
1. The service submits a portfolio which contains all the elements that prove the implementation of t he quality system.
2. A team of external evaluators visits the service and conducts the evaluation on the spot following a specific written form
3. The evaluators are asking to see specific evidence and documentation which proves the observance of each criterion
4. A quality certificate of conformity is awarded to each service reaching the desired marking
5. Data of certified services are entered in a special register
6. An electronic platform supports the whole procedure from applications to results of each evaluation

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

There was a Pilot application phase aiming at gathering feedback from services themselves. Actors involved were public guidance services of the education and employment sector (KESYPs, KPAs and Career Offices). This phase is still continuing. EKEP plans to have further consultations with ministries and responsible bodies (e.g. national guidance forum)

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

• Specific results
The first system for quality assurance of guidance services in Greece

• Cost effectiveness
The cost effectiveness is high since raising the quality of guidance provision in Greece will ultimately result in lower unemployment rates, higher mobility of citizens, better access to information and career opportunities

• Budget
The project was co financed by the Ministry of Education and the European Social Fund program). The overall budget was 40.000 Euros.

• Innovative aspects
The system includes values like: “The Service investigates client satisfaction by the services provided and the staff and makes use of the findings” and uses a mechanism for making use of client feedback. The mechanism which includes client satisfaction surveys, follow up activities, etc. researches citizens’ expectations and the level of their satisfaction by the services and the staff. The description of the mechanism includes the methodology used and the way the Service is making use of clients’ feedback for improving its services.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

• Lessons learnt

Unintended impacts
Evaluation is a delicate matter. Sometimes services were suspicious of the system. They thought that they are being criticized and were afraid that the evaluation will reveal drawbacks and negative points of their functioning.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

Receiving feedback from guidance services at the development phase of the quality assurance system is a major strength of the system.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Dimitrios Gaitanis PhD

Role (in policy initiative)

Member of the scientific committee that developed the system. Author of the English translation and the english revised version.

Organization name

EKEP

Address

1 Parasiou & 99 Aharnon street

Phone

+30 210 8233669

Fax

+30 210 8233772

E-mail

dmitrogaitanis@hotmail.com, info@ekep.gr

Website address

www.ekep.gr

Documents and publications

Attached files

Links

http://www.ekep.gr/library/ekdoseis/odigoi/Diethni_Sys_Poiotitas.pdf

This information was provided/updated by:

Dimitrios Gaitanis PhD

No comments by users.

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