European Lifelong Guidance Policy Network Database, ELGPN Database

Subject of the Policy document

Quality Standards For The Vocational Guidance and Selection Services At The Croatian Employment Service

Reference data

Adopted/Released by Croatian Employment Service

Year of adoption 2005

Reference number

Available at http:// http://www.hzz.hr/docslike/Standardi_kvalitete_usluga_profesionalnog_usmjeravanja_i_slekecije_u_HZZ-u.pdf

Available in English at http://

1. Additional narrative description of the reference to Lifelong Guidance

The material describes how career guidance services are provided in regional offices as well as those possible activities now provided in only some of the offices. Improving the career guidance system presumes introduction of new types of services for specific groups of users and ensures co-ordinated action between different departments of the CES. Precondition for introduction of new services is a continuous investment into upgrading of counsellors’ competences.

The overall goal in the quality management system is:
• CES services quality standardisation
• That the activities of the Employment Service are more visible and transparent to the users and public
• That the services provided are within the resources allocated and the legislation framed, that they match best the needs of the users
• Permanent training for the CES employees in order to gain needed competences
• That the changes i.e. adjustments are made in accordance with users’ needs and potential
• To ensure a nation wide concept in delivering services, with possibilities for regional variations

Attached files

This information was provided/updated by:

Croatian Employment Service (CES), Employment Preparation Department

No comments by users.

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Name of the good/interesting practice/initiative/policy

The Berufswahlpass (career choice passport): A portfolio approach to support CMS and career orientation

Country

Germany

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

In Germany career orientation plays an important part in secondary school curricula. Educational matters are under the responsibility of the 16 federal states, the Länder. However, preparation for the world of work and career orientation has a long tradition in German secondary schools. It is of particular importance in the light of the choice of a career and the transition to the dual vocational education system. Hence, in all the Länder systematic vocational preparation and orientation are taught in a special subject which may be named differently e.g. lessons in working, work- economy-technology or they are embedded in other subjects. Here, career orientation and Career Management Skills (CMS) are key contents. In order to facilitate, support and document learning processes in the area of CMS and career orientation the portfolio Berufswahlpass (career choice passport) is used in 12 of the 16 Länder integrated into the lessons.

The Berufswahlpass was developed as part of the program “school/ economy and work” (funded by the Federal Ministry of Education and Research) and is used since 2005. Continuous further development is ensured by a working group of the participating federal states which also runs the website and organizes professional exchange and further related activities.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The Berufswahlpass aims to support young people in lower secondary education in their career orientation process and enables their parents, educators, guidance practitioners and employers to help them in various ways. Thus, it seeks to assess career learning and encourages critical reflection and exchange with other learners. Through the resource-oriented portfolio approach of the Berufswahlpass self-consciousness, self-esteem and self-efficacy is also strengthened.

The Berufswahlpass is a folder-based portfolio approach including information and provisions for career orientation. First it introduces important partners for making a career choice (e.g. it clarifies the roles of parents, schools, career guidance practitioners in the Employment Agencies EA , companies in the process). Further sections assess and evaluate personal interests and competences combining self- and external assessment. In addition, the Berufswahlpass contains checklists on various topics e.g. matching career profiles with personal strengths and provides documentation facilities. As the folder also includes practical information e.g. on public administrations, insurances and income, it not only focuses on vocational aspects but applies a broader understanding of life orientation.

Career education in the curriculum and the career choice process of the pupils are accompanied by career guidance activities of career counselors of the EA (lessons or short interviews in the school, visits to the Career Information Centre BIZ or counseling provision in the EA) .

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

The tool is widely used in secondary schools with about 70%-80% of the pupils in 12 federal states. It is often combined with other provisions for career orientations such as printed information material and the Internet portal “Planet Beruf” both provided by the EA (see good practice/ Case Study 5 Planet Beruf: WP2, ELGPN, 2010) and the portfolio “ProfilPASS® for young people”.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Self-evaluation is part of quality assurance in the context of the use of the Berufswahlpass in schools. Defined quality standards as input criteria structure this work and provide the basis of evaluation for which material is provided online.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

The Berufswahlpass supports the acquisition and development of Career Management Skills. In particular, it strengthens self-reflection and evaluation-skills and builds self- esteem and self-efficacy. Hence, the self exploration of interests and abilities provides a contribution to a reflected and individual career choice. At the same time the Berufswahlpass increases the motivation of the young people to involve in further learning, job search and career planning. Further, the tool may help teachers to identify students at- risk of early school leaving and may help to refer them to another programme for pupils at-risk (see good practice/ Case Study: Educational chains WP 2).

The folder is not free of charge. The prizes differ depending on the mode, type and scope of delivery but range around 5 Euro per folder. These expenses may be paid by the schools, the pupils or it may be sponsored by a government or private body.

The Berufswahlpass supports CMS acquisition and development as well as self-assessment through intensive reflection and evaluation of personal strengths, competences and interests as well as through goal setting and career planning. As an integral part of the curriculum of secondary education it is linked with other tools and initiatives and activities concerned with career orientation and guidance such as online resources, visits to the BIZ and career counselling interviews in the EA... Hence, in many German Länder it supports and accompanies a longer and systematic process of career education, orientation and planning, continuously building CMS.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The tool may function as an accreditation instrument for those pupils who do not succeed gaining their secondary school certificate.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

The folder based approach of the Berufswahlpass involves some challenges as it rather appeals to young people who are at with written work and with portfolios and folders. In addition, the intensive use of the portfolio in the school may attach the tool closely to the logic of school and to this period of time. Thus, there is a danger that young people will not go back using their folder after they have left school.

4. Additional narrative description of the policy/practice/initiative

On the whole, the Berufswahlpass contains the following sections:
- Introduction: Overview over the steps and stages of successful career orientation
- Part 1 “Providers and cooperation”: introduction to the important partners and their tasks (e.g. school, parents, guidance service of the EA, companies)
- Part 2 “Way towards career choice”: assessment and evaluation of interests, competences etc.; checklists on matching skills and interests with job demands (includes counselling of EA and planning the transition from school to VET)
- Part 3: Documentation: collection of all the information gathered
(e.g. interests, goals, practical experiences); arrangement and valuation of the collected documents and certificates

More details in German language under : www.berufswahlpass.de

Additional information

Name of contact

Dr. Bernhard Jenschke

Role (in policy initiative)

Vice President of German National Guidance Forum in Education, Career and Employment ( nfb)

Organization name

National Guidance Forum in Education, Career and Employment (Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., nfb)

Address

Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., Kurfürstenstr. 131, 10785 Berlin, Germany

Phone

+493025793741

Fax

+4930263980999

E-mail

bernhard@jenschke.de; info@forum-beratung.de

Website address

http://www.forum-beratung.de

Documents and publications

Attached files

Links

http://www.berufswahlpass.de

This information was provided/updated by:

Dr. Bernhard Jenschke, nfb

No comments by users.

good practice, initiative, interesting practice, policy, assessment, best practice, career choice, career education, career guidance, career management, career management skills, competences, drop-out, early school leaving, educational, occupational, information, general upper secondary school, Germany, young people, guidance in schools, guidance in transitions, initial VET, instrument, parents, people at risk, portfolio, school curriculum, schools and training, secondary education, self-assessment, self-evaluation, teaching, teaching materials, schools, VET

Name of the good/interesting practice/initiative/policy

Federal Programmes Educational Chains and Coaching for the transition to work for at-risk youth in Germany

Country

Germany

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

With the aim to prevent early school leaving as well as to ensure the successful transition from school to vocational education the Educational Chains (Bildungsketten) initiative of the Federal Ministry for Education and Research (BMBF) connects and integrates existing projects and tools. In 2008 the Federal government and the Federal States (Länder) determined as part of the “Initiative for Qualification” quantitative targets for education in the “Dresden statement” These includes the aim to reduce early school leavers from 8% to 4 % and young adults without a vocational education certificate from 17% to 8,5%. In this context the initiative intends to develop a “community of responsibility” among the actors and stakeholders involved in transition from school to vocational education and work. This system will be systemically enhanced to become more efficient in order to respond to demographic changes and the lack in qualified workforce. (Schuck, 1)

In combining different programmes of the labour and education sectors the “Educational Chains” initiative is a good example of inter-sectoral cooperation and coordination (Council resolutions 2004, 2008). It is also a good example of preventive action tackling drop-out and early school leaving. With preventive career guidance activities, the programme also follows the Council Recommendation on the policies to reduce early school leaving (2011/C191/01) where it also is recommended that the members “ensure comprehensive strategies” (like in the “Educational Chains” initiative).

Involved actors and stakeholders are the Federal Ministry of Education and Research, the Federal Ministry of Labour and Social Affairs, the Länder, the Federal Employment Agency and the social partners .

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The programme “Educational Chains” aims to support the transition from general into vocational education in the dual system as well as to prevent drop-outs in both systems. It supports young people to prepare for their general school certificate and their vocational education. The central idea is to use existing programmes, that have proved to be successful, and to connect them like links in a chain in order to ensure transparency and efficiency. Among others the initiative in particular involves the programme “Coaching for the transition to work” of the Federal Ministry of Labour and Social Affairs (BMAS) which was also expanded by the BMBF.

The target groups are pupils and young adults in general education and vocational education who are at risk of dropping out or who are facing difficulties with the transition from school to work. They are selected for participation through an analysis of their potentials. The initiative also aims to provide parents, teachers, social workers, guidance practitioners and vocational education teachers with a professional framework for networking and cooperation.

The “Educational Chains” programme contains 3 elements. It starts with an analysis of potentials in the 7th or 8th year in participating secondary general schools. The analysis focuses on key competences and assesses interests and strengths of the pupils. The results of this analysis constitute the basis for individual curricular and extra-curricular measures. It works like a compass for a structured and systematic career orientation process.

During the career choice process (constituting the 2rd element) measures and activities are intensified and coordinated. Young people make their first vocational experiences, test their interests and talents and gain confidence and optimism. During this phase schools, Employment Agencies (EA) and companies cooperate supporting the pupils with career orientation and with the search for an apprenticeship placement. Young people are encouraged to make an appointment with the career counsellor in the EA and to use the information provided at the Career Information Centre (BIZ). All career orientation activities are of course supported by online resources such as www.planet-beruf.de or www.berufe.tv.

Strengthening vocational orientation of pupils in full-time vocational schools, the career orientation programme of the BMBF offers all young people insights of various professional fields through short internship placements and so called workshop-days which they spend in companies.

(For further projects and programmes involved see the narrative below.)

The third element involves the intervention of Educational Coaches as part of the programme “Coaching for the transition to work”. Young people at risk who are selected in cooperation with teachers and social workers are supported individually. Intensive coaching starts one year before reaching the secondary school certificate and continues into the first year of vocational education in order to ensure the continuation of vocational education in the company. The coaches guide the young people; they help with problems and difficulties following an individual support plan on the basis of the results of the analysis of potentials . They also assist the young people with career orientation. The whole process is supervised by the career counsellor of the EA who is responsible for the integration of the young person into a vocational training. Further, the Educational Coaches, who are based in lower secondary schools, cooperate with parents, teachers, voluntary mentors and r companies and other partners who may be involved.

The Educational Coaches are experienced in the dual vocational education system as trainers or social education workers.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

In order to manage and coordinate the process, the BMBF set up a steering group of the federation and the Länder. This group is also intended to coordinate and match federal and Länder measures. A further group on federal level is working on proposals to better integrate and coordinate programmes and instruments for NEET. At last, a service office has been set up at the Federal Institute for Vocational Education and Training (BIBB) to accompany, evaluate and communicate the initiative. (Schuck, 5-6)

Previously, in 2008 the Federal Ministry of Labour and Social Affairs initiated the programme educational coaches, which is organised by the Federal Employment Agency (FEA). Since then it has been extended to run at 1.000 schools supporting about 30.000 young people. The initiative “Educational Chains” by the Federal Ministry of Education and Research now complements and expands the programme since 2010 with additional 1000 coaches reaching many more young people through the different programmes involved.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Monitoring and evaluation is ensured by the ministries funding the initiative and its integrated programmes.

First reports have been published, particularly on the programme “Coaching for the transition to work”. These use the statistical data base of the FEA as well as questionnaires and telephone interviews with the participating youth, coaches, educators etc. In addition, qualitative case studies are provided.

The Federal Ministry of Labour and Social Affairs has commissioned the evaluation of the outcomes and success of the programme “Coaching for the transition to work” and reports to the German Parliament (the Deutscher Bundestag).

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Outcomes are not available yet as the programme started 2009/2010. First results are expected in 2013/2014 when the pilot phase of the programme “Coaching for the transition to work” ends.

However, first intermediate reports on the programme “Coaching for the transition to work” based on questionnaires of all the involved actors and participants show that positive effects on the integration of at-risk youth into vocational education and training are suspected (Straif, 70).

The programmes and tools have been coordinated in the initiative “Educational Chains” in order to become more efficient. The initiative prevents young people from droping-out of schools or spending time waiting for placements in the dual vocational education system or in continuing projects and initiatives. This is intended to save costs for youth unemployment and related societal costs.

The “Educational Chains” programme involves a budget of € 362 million Euros 2010-2014; a longer term approach is already intended.

The cooperation and coordination of programmes and projects run by different federal ministries is an innovative aspect of the initiative. Linking and coordinating different successful projects and programmes so that they effectively work together and build on one another is an important measure to enhance the previously intransparent transition system. In this context it affects positively the cooperation of different responsibilities and hierarchies in the federal structure of Germany.

Voluntary mentoring projects have functioned as examples for the programme “Coaching for the transition to work”. Hence, the programme also involves voluntary work but provides professional support and structures for the voluntary mentors (Straif, 21).

The holistic approach of the initiative “Educational Chains” and the programme “Coaching for the transition to work” takes besides the aquiaition of career management skills also life management skills and career orientation into account. In this context, the municipality, schools, projects and programmes on career orientation follow an coordinated overall concept with a common understanding of career orientation.

On the micro-level the coaches take time with each young person and follow a person-centered approach which differs from the usual logic of the school system (BT DRS 17/3890).

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

Strengths: First intermediate evaluations of the programme “Coaching for the transition to work” showed that the Coaches value their freedom of action.

Challenges:

First evaluations showed that fluctuation is high among the professional coaches and guidance practitioners because of their status of being only temporarily employed. Hence, continuous personal coaching which has been intended for at-risk youth could not always be delivered (BT DRS 17/3890).

A further challenge for all actors involved is to overcome situation-focussed approaches and crisis-intervention, which have been characteristic for the transition system in the past. It is necessary to reach an ongoing, holistic and preventive guidance process which continues after the young people have left school and therefore change into another system (BT DRS 17/3890).

4. Additional narrative description of the policy/practice/initiative

In addition to the programme “Coaching for the transition to work”, the initiative “Educational Chains” involves the following projects and programmes:

• the senior expert programme (VerA – Initiative for Vocational Education) supports and guides young people in their first year in vocational education and helps them to accustom to the new system, a period which is particularly critical for dropping-out. Senior experts may accompany the young person until the end of vocational education. The senior experts are elder professionals who work voluntarily as coaches in a one-to-one tandem model.
• The career orientation programme (Berufsorientierungsprogramm BOP) which supports practical experiences in companies as part of the career orientation process. For 2 weeks pupils work in 3 different fields in out-plant vocational training centres where they can try out different professions.
• The programme Jobstarter which supports regional projects to increase the number of vocational education opportunities in local companies.
• The programme Jobstarter Connect which tests modules for vocational education to ease the transition into dual vocational education for those young people who could not transfer successfully into dual vocational education after school.
• The special programme coach@school aims at these schools, which are not part of the “coaching for the transition to work” - programme. Coaches in this programme work voluntarily in the schools similar to the senior experts.
All these programmes and tools have been coordinated so that they become more efficient. This prevents also that young people spend time waiting for placements in the dual vocational education system or in continuing projects and initiatives.
For further information see: http://www.bildungsketten.de/de/276.php

Additional information

Name of contact

Dr.Bernhard Jenschke

Role (in policy initiative)

reports on behalf of Federal Ministry of Education and Research, BMBF

Organization name

National Guidance Forum in Education, Career and Employment (Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., nfb)

Address

Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., Kurfürstenstr. 131, 10785 Berlin, Germany

Phone

+493025793741

Fax

+4930263980999

E-mail

bernhard@jenschke.de; info@forum-beratung.de

Website address

http://www.forum-beratung.de

Documents and publications

Council of the European Union. Council Recommendation on policies to reduce early school leaving. 2011/C191/01. 28 June 2011.

Council of the European Union. Better Integrating Lifelong Guidance into Lifelong Learning Strategies, Doc 14398 EDUC 241 SOC 607, 2008

Council of the European Union. Strengthening Policies, Systems and Practices on Guidance throughout Life. Doc. 9286/04, EDUC 109 SOC 234, 2004.
Deutscher Bundestag: Drucksache 17/3890 Unterrichtung durch die Bundesregierung Zwischenbericht 2010 zur Evaluation der Berufseinstiegsbegleitung nach §421s des Dritte Buches Sozialgesetzbuch.Berlin 2010

Schuck, Ulrich: Abschluss und Anschluss – Bildungsketten bis zum Ausbildungsabschluss“ BBE Newsletter 4/2011. http://www.b-b-e.de/fileadmin/inhalte/aktuelles/2011/04/nl4_schuck.pdf

Straif, Charlotte: Berufseinstiegsbegleitung: Unterstützung individueller Wege in den Beruf. Bundesinstitut für Berufsbildung, Good Practice Center Benachteiligtenförderung GPC (Ed.). Bonn, 2011.

See also: http://www.bildungsketten.de/de/276.php

Attached files

Links

http://www.bmbf.de/de/14737.php , http://www.bildungsketten.de/ , http://www.good-practice.de/infoangebote_beitrag3544.php

This information was provided/updated by:

Dr. Bernhard Jenschke, National Guidance Forum

No comments by users.

good practice, initiative, interesting practice, policy, schools, VET, social inclusion, guidance in schools, people at risk, disadvantaged groups, Germany