Counselling
Term
Counselling
Definition
The interaction between a professional and an individual helping them to resolve a specific problem or issue.
Comment
It involves actively listening to an individual’s story and communicating understanding, respect and empathy; clarifying goals and assisting individuals with the decision-making process. Counselling is a mutual relationship between a counsellor (a professionally trained helper) and a client (a consumer of counselling services) (UNESCO 2002).
Most counselling is conducted on a one-to-one basis but counselling may also be carried out in a group setting.
Source
Career Guidance and Counselling Glossary. Result of Leonardo da Vinci programme project “Overcoming Intercultural and Linguistic Barriers in Continuously Accessible Vocational Guidance and Counselling” (project No LT/03/B/F/LA-171023). Available from Internet: http://glossary.ambernet.lt/main.php?lang=eng#
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Links
http://glossary.ambernet.lt/main.php?lang=eng#
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ELGPN Glossary, career counselling, services, counsellor
Self-service
Term
Self-service
Definition
A mode of delivery of guidance services in which it is up to the client to select the guidance services, interventions or activities s/he will use.
Comment
In some settings, this is done by the client providing information about him/herself and then being directed automatically to services that might be appropriate. This approach is particularly common where on-line guidance services are being offered as all or part of the guidance service.
Source
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ELGPN Glossary, guidance, internet, provision, online, career guidance, services
Self-help provision
Term
Self-help provision
Definition
An approach to the provision of guidance services that depends on the client either working on their own using resources and materials designed to be used without additional support from a career counsellor, or where responsibility for choosing an appropriate form of career support is left up to the client.
Comment
Many guidance services offer self-help materials to their clients; such materials are also widely available in other settings, such as libraries, on the web, etc.
Many self-help materials can also be used in group settings with or without the involvement of a career counsellor.
Source
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ELGPN Glossary, guidance, provision, services
Guidance policy
Term
Guidance policy
Definition
Policy that determines and shapes the range and extent of guidance services that exist, their aims and principles, how the services are funded, and who is eligible to use them and under what circumstances.
Comment
Normally thought of as being government policy but many organisations, such as educational institutions, employers, charities and trade unions who offer career guidance, may also have policies that shape their services and determine who is eligible to use them.
Source
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ELGPN Glossary, eligibility, guidance, policy, services
Guidance
Term
Guidance
Definition
Help for individuals to make choices about education, training and employment.
Comment
Career or vocational guidance is often just called guidance by practitioners. Guidance is in fact an umbrella that encompasses counselling as well as activities such as informing, coaching, teaching, assessment and advocacy.
See earlier comments under ‘Career guidance’.
Sometimes used as a synonym for career guidance or vocational guidance.
Source
Hawthorn, R. (1991). Who Offers Guidance. Sheffield: Employment Department.
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ELGPN Glossary, career choice, career guidance, coaching, vocational guidance, career counselling, services, guidance
Career centre
Term
Career centre
Definition
A place where people go to receive career guidance.
Comment
A career centre may offer a range of different services or interventions and these may range from self-help materials (e.g. books, information sources or access to ICT-based career support) to one-to-one support from a career counsellor.
It is also possible to envisage a virtual career centre – i.e. an online career portal – being considered as a particular type of career centre.
Source
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ELGPN Glossary, career, services, career guidance, intervention, career counsellor, career centre
Distance guidance services
Term
Distance guidance services
Definition
Guidance services that are provided remotely, for example by telephone, email or via the internet. The key feature is that the client and guidance worker are not in face-to-face contact and, in the case of automated internet guidance, no guidance worker is directly involved in the delivery of the guidance service.
Comment
Often delivered using ICT.
See definitions for ‘e-guidance’ and ‘ICT’.
Source
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ELGPN Glossary, distance, guidance, ICT, internet, services, e-guidance
Cost-benefit analysis
Term
Cost-benefit analysis
Definition
Comparative analysis of the costs and benefits of a guidance service or particular guidance activity – and of the value of that service or activity – to select the most financially beneficial solution.
Comment
Cost-benefit analysis is one way of assessing and measuring the cost benefits and social returns on investment of differing types of careers interventions.
Source
Cedefop (2011). Glossary: Quality in education and training. Luxembourg: Publications Office. Available from Internet: http://www.cedefop.europa.eu/EN/Files/4106_en.pdf
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http://www.cedefop.europa.eu/EN/Files/4106_en.pdf
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ELGPN Glossary, cost-effectiveness, cost-impact, finance, guidance, services
Case management
Term
Case management
Definition
A collaborative process which assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individual’s health, social care, educational and employment needs, using communication and available resources to promote quality cost-effective outcomes.
Comment
A term originally used to refer to the management of health needs of individuals and families.
Individual case management lies at the heart of preventive strategies to reduce unemployment. This is achieved by identifying appropriate tailor-made intervention measures and by determining the targeted assistance needs of each respective client.
Source
Case Management Society, UK. Definition of case management. Available from Internet: http://www.cmsuk.org/content.aspx?content=4
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http://www.cmsuk.org/content.aspx?content=4
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ELGPN Glossary, management, services, needs, cost-effective, preventive, unemployment, intervention