European Lifelong Guidance Policy Network Database, ELGPN Database

Name of the good/interesting practice/initiative/policy

Internet portal www.planet-beruf.de as leading instrument to support career choice and access to career guidance

Country

Germany

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

This information portal “planet-beruf.de ” is a combination of different online media supporting young people, teachers and parents in all issues of career choice and also to find the regional service for career guidance and placement into apprenticeships. This combination of online media is accompanied by the yearly updated print and CD media distributed to students, teachers and parents.

The internet portal is provided by the Federal Employment Agency (BA) which has the legal task to provide career guidance for young people and adults. According to § 33 Social Code III this includes the provision of career information and orientation as part of the service. The portal and the assisting print and other media are part of the realisation of the legal task for the target groups. They are also used within the career education classes which are provided co-operatively within schools by teachers and career counsellors according to the Agreement between the BA and the Standing Conference of the Education Ministers of the Laender (KMK) on the Framework of Cooperation between Career Service and Schools (2004).

This example aims at widening access (policy priority of the EU Resolution 2008) to guidance which assists young people to prepare their choice of career and training in a well informed and systematic way. This modern ICT tool also helps users to make an appointment for a face-to-face guidance session if necessary. In addition it is an outstanding example for a concrete co-operation across the two sectors –education and employment (policy priorityEU Resolution 2008).

The online portal www.planet-beruf.de is developed, financed, edited and permanently updated by the Federal Employment Agency considering the changes in schools, training and further training and the labour market.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The media combination consists of the online portal “planet-beruf.de” (planet profession), a self-exploration programme “Berufe-Universum” (Universe of Professions), a training programme “How to apply for a training or job” and assisting print and CDs media. The self-exploration programme contains a questionnaire to assess interests, strengths, occupational behaviour and school marks to compare this information with job requirements leading to proposals of professions which fit to the user´s profile (you can land on your fitting planets respectively professions). The universe of professions shows the professional profiles and gives further detailed information including videos and films about the related profession or training and on the online portal. It also informs the user whether training opportunities/apprenticeships are available in the region. The online portal is linked to the nationwide databases of all professions (BERUFENET) and the database for all further training facilities including HE (KURSNET)) as well as to the Online Job Market (JOBBOERSE). Besides this online approach comprehensive information and exploration facilities are provided in the local Career Information Centres BIZ.

The aims of the online portal are complex and vary according to the target group. Students of lower secondary schools are the main target group. Planet profession aims to support their choice of a career, to assist their application process and to find a suitable training or apprenticeship. Teachers receive stimulations and suggestions for the career education classes and parents get advice how to support the career choice of their children. But also guidance practitioners, social workers and other partners make use of this offer.

Following a comprehensive approach the detailed media combination covers all relevant aspects of the career choice process. Therefore all media are structured along the process “informing – deciding – applying” and can be used in a flexible way in the classroom, at home or during the counselling session. The class room teaching in career education becomes more vivid and activity oriented. Teachers receive practical ideas for the exploration of strengths and interests as well as for career choice support and application needs. Students are activated through discovering learning and interactive elements and become more self conscious.
The concept, update and elaboration of the media is accompanied and monitored by an editorial board of teachers representatives, social partners and of teachers training institutions.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

The portal is located within the overall webpage of the Federal Employment Agency (www.arbeitsagentur.de) but can also be accessed separately (www.planet-beruf.de). The online portal is assisted by print and CD media which are distributed to more than 11 000 schools and are used in the career classes to increase the use of the portal. Parts of the content can also be used as teaching material during lessons. The online portal is linked to other career initiatives like the Girl´s Day or the Career Choice Passport. All initiatives are implemented nationwide regardless the different school systems of the Laender. Regional agreements on the cooperation of schools with the career service recommend the use of the media of the BA.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Monthly statistics count the number of users and the calls of pages. Proposals of the customer’s reaction management are welcome and considered for the further development and updating. In 2010 an online user satisfaction survey is planned.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Since the start of the portal in autumn 2008 nearly 6 million visitors were counted with about 60 million calls/clicks of pages (March 2010).

Economic aspects of effectiveness are given through the comprehensive use of the portal by students, teachers, counsellors and parents according to their different needs and in increasing the level of information and the self and career awareness of the target groups.
Additionally, the other media (prints, CDs) and the class room teaching of teachers and counsellors become more effective. The face-to-face counselling sessions are more solidly prepared and therefore more effective.

The planet-beruf portal is financed by the regular budget of the Federal Employment Agency (by contributions of employers and employees) in the frame of its legal tasks.

The possibility to integrate all related aspects of information in a comprehensive way reinforce career activities of students, teachers and parents by the use of modern technology. More over the ICT tool allows students to “play” and navigate around the issues of career in a way youth nowadays are familiar with. Youngsters with poor ICT skills can get more competences in using them and thus become more self conscious. In addition new opportunities for teachers are offered by the portal to make their teaching more attractive and authentic in activating students by ICT tools. There are also chat room meetings (dates announced right in advance) where special issues can be discussed or relevant actual information is given by experts.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The online portal and related print media are linked to each other and both deepen the career reflections of all involved. Therefore, it is necessary to look after comprehensive networking with the contents of the portal in all future print media. This networking is also supposed to include the self exploration programme Berufe-Universum (universe of professions): For the proposed professions according to the strengths and interests of the user more detailed information like profiles of professions, daily schedules of job holders, authentic reports on the reality of the professions and videos and films are offered. Within the interactive portal public stars (like famous soccer players, actors, musicians or others) appear as door openers for questions of career choice by telling their personal (success) stories.

Other persons or institutions working also in the field of career orientation co-operate with the portal planet-beruf.de or use elements of the portal for their work. This means stimulation for co-operation in the guidance field.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

The strength of this example is without doubt the modern form of ICT approach and the structure and design of the online portal which makes it interesting and attractive for young users. Furthermore, the combination of different tools with related databases makes the complex portal a valuable and flexible support for the task of career guidance and widens access to the offers of the guidance services as a whole.

4. Additional narrative description of the policy/practice/initiative

On June 25th, 2010 the Federal Employment Agency was awarded the Comenius multimedia award 2010 for the internet portal www.planet-beruf.de. It received the Comenius-EduMedia-medal for outstanding examples of multimedia products. The award acknowledges the portal’s pedagogical concept, its content and design and underlines that it is particularly suitable for young people.

The Comenius-EduMedia-medal has been awarded for the 15th time by the Society for Pedagogy and Information (Gesellschaft für Paedagogik und Information, GPI). The Comenius awards are the most significant prizes for ICT-based education media.

Additional information

Name of contact

Dieter Romann

Role (in policy initiative)

Organization name

Bundesagentur für Arbeit, Zentrale Team SP III 21 Beratung/Orientierung/Information/U-25 (Federal Employment Agency)

Address

Phone

+49 (0)911 179 1365

Fax

+49 (0)911/179 1333

E-mail

Dieter.Romann@arbeitsagentur.de

Website address

http://www.planet-beruf.de

Documents and publications

Attached files

Links

http://www.planet-beruf.de

This information was provided/updated by:

Dr. Bernhard Jenschke, bernhard@jenschke.de

No comments by users.

ELGPN, good practice, initiative, interesting practice, policy, access, best practice, career guidance services, career counselling, career education, career guidance, career information, career planning, collaboration, communication, public employment service, Germany, young people, internet, provision, services, information technology, job seeking, lifelong guidance, online, placement, school curriculum, teaching, teaching curriculum, teaching materials, vocational guidance, youth education

Name of the good/interesting practice/initiative/policy

The IQ Roma Service – The Centre for Counselling and Employment, Czech Republic

Country

Czech Republic

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

Background

IQ Roma Service provides accredited social services: social counselling, field work, drop-in facility for children and the young and activation services for families with children, in compliance with Social Service Law (108/2006) as amended and further complementary activities.
IQ Roma Service helps approx. 2000 people in need a year in Brno, Břeclav, Vyškov and in other localities of the South Moravian Region.
The clients are mainly Roma threatened by social exclusion, who want to resolve and change their adverse life situation actively. The social services are provided for free.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

Aims and targets

Vision of IQ Roma servis is “society of lively and friendly relations between Roma and other people…a world where Roma people have their dignified roles and respect as both individuals and a nation…“
Mission of IQ Roma servis is “to be a mediator which supports possibilities, opportunities and resolution of Roma in their development, social fulfilment and protects their rights and dignity within society.”
Employees of Centre of Counselling and Employment provide information and support in solving of adverse situation of people, mainly Roma and their children. They aim to improve or even solve their problems. The leading belief is that fact that someone is Roma should not be a complication in their life or on the life of their children.
IQ Roma Service wants to experience and assist success of young Romani generation in education, increase employment of Roma and set up their dignified place in the society, to support health, competencies of parents and good relationships within Romani families. An important goal is helping in ensuring accessible housing for active clients. The work also targets debts of the clients and provides help in finding active and systematic way in solving financial problems. The work aims at building positive image, pride and civic engagement of Roma. IQ Roma Services wants to be strong, independent and influential organization.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

The Program for Adults (which of the Centre of Counselling and Employment is a part) provides two ways of social work – field social work and advisory centres. The field social workers work mainly in Brno but also in other towns of South Moravian Region such as Břeclav Vyškov, Tišnov, Zastávka, Bučovice, Mikulov etc. IQ Roma servis has got four advisory centres – in Brno on streets Hybešova 41 and Cejl 49 and also in Vyškov and Břeclav. In this way a wide range of the clients´ needs is covered and also the regional structures are assisted through dissemination of the know-how and organizational methods.
Program for Children and Youth provides educational services in centres in Brno, Vyškov and Břeclav.
Apart from social and educational services the IQ Roma Service organizes various campaigns which reflect up-to-date events and trends within the whole society. “Dže andre lačchi škola” (“Go to a good school”) belongs to the most successful ones and aims to prepare children and their parents for a good start to educational system and choice of quality (non-segregated) school.
Campaign which brought a lot of attention in 2012 is “My pracujeme” (“We do work”). This campaign was launched on 1st August 2012 and aimed at showing positive examples of working Roma and so change negative attitude of the Czech majority and discriminatory tendencies. For more information on the campaign please see: http://www.mypracujeme.cz/
Similar campaign that attempted to point at discrimination on labour marked preceded on 2011 and was based on TV clip “Neviditelní” (“The Invisible”) which was broadcasted on Czech Television: http://www.ethnic-friendly.eu/nas_spot This campaign was part of concept of Ethnic Friendly Employer brand.

The strategic plan of IQ Roma servis is being updated on annual basis and is a living document that covers wide range of topics the service works on. It mainly contains goals related to social work (housing, debts, employment, social system), educational activities (catch-up classes for pupils/students, past-time activities, coaching of children to lead them to successful participation in education and decision making in further professional life, cooperation with parents, families, schools etc.), case-management (mainly work with families). The strategic plan is result of a wide cooperation of management of the organization but also participation of all employees and also clients´ ideas and opinions. Feedback from clients is gained on various occasions (feedback sessions, participation meetings, community meetings etc.)
The main strategy of IQ Roma Service is to provide complex service. It means that the focus is not on job seeking only. The aim is also to encourage the clients to set a reasonable budget in order to get rid of the debts. The assistance is provided in in financial matters, housing, family relationships etc. General aim is to set up a sustainable situation for the client.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

IQ Roma Service has got Analytic and Methodological Department that monitors ways how social work is being provided and also results of the work. These outputs are processed on regular basis and often published in various media, magazines, strategic documents, web pages of the organization etc.
All activities are reflected by several means such as cross-check interviews, focus groups on various topics and continuous gaining of feedback from clients.

Funding/Cost effectiveness

It is difficult (if not impossible) to calculate influence of social work or educational activities. However calculations from 2011 show that cost of services provided to one client of the Centre of Counselling and Employment were approx. 56.6 EUR. Activities of IQ Roma Service are funded by European projects, Ministry of Labour and Social Affairs, Ministry of Education, Youth and Sports, South Moravian Region, Brno municipality and also by private donors. These donors fund our effort repeatedly and regularly therefore we are sure that they believe that they are worth finances invested into them.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Outcomes

Outcomes of the IQ Roma Service are published regularly in the Annual report. Please see the last one on: http://www.iqrs.cz/download.php
To name some facts about the main outcomes:
In 2011 50 children were helped in registering at a quality school or kindergarten, 13 families assisted in cooperation with Department of Social and Legal Protection of Children, 1,663 clients of the Program for Adults helped in solving their problems related to employment, housing, debts and social system, 535 children participated on activities of Program for Youth, 58 applied for a secondary school and 42 of them passed, 149 of pupils/students attended catch-up classes and 217 attended PC courses.


Achievements

IQ Roma Service belongs to the most prestigious non-profit organizations in the Czech Republic and it is a leading expert in the area of social inclusion which is proven by the national & international awards, recognition and accreditation (please see: http://www.iqrs.cz/kvalita).
In first half of 2012 15 clients of Centre of Counselling and Employment managed to find a job with the help of IQ Roma Service, 28 clients have set up a plan how to get rid of their debts and other 6 clients managed to get rid of them, 3 clients found house/flat rented by a private owner (which is a big success in view of the fact that Roma are frequently discriminated in housing).

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

All activities are watched, monitored and evaluated on a regular basis. Strategic plan sets up specific targets and rates of clients who to be employed, find a housing, pay off their debts, apply for a school and graduate it etc.
These numbers are processed and if the intended targets are not achieved the management analyses the deficiencies and searches for solutions for improvements.


Unintended impacts

All the clients helped in finding a job, flat, pay off their debts and sort out their problems with bureaus, or the children who graduated school act as the best PR for community of Czech Roma. Through work with them the view of the Czech society on Romani people is positively influenced.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

The main strength is the complexity of the services which cover problems that occurs in life of clients throughout their whole life – from early age, through school years, entering the labour market, maintaining good family relations, coping with a difficult economic situation up to the aging and retirement issues. Not only social or educational services are provided in high quality (as many other organizations do) but the impact of the services has also an aspect of social and civic activism and participation.
Although respected and recognised by public institutions and even government IQ Roma Service still works on finding its place among those who play strategic role in decision making related to complex work with socially excluded communities. Another area of improvement is in monitoring and measuring the impact of the services on the lives of the clients.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Role (in policy initiative)

Organization name

IQ Roma Servis

Address

Cejl 49 602 00 Brno Česká republika

Phone

+420 549 241 250

Fax

E-mail

iqrs@iqrs.cz

Website address

http://www.iqrs.cz/

Documents and publications

Attached files

Links

No links specified.

This information was provided/updated by:

Jana Kvapilová

No comments by users.

good practice, initiative, interesting practice, policy, goods, services, access, act, active citizenship, active job seeking, adult education, adult student, adults, advisory services, alcohol and substace abuse, career counselling, civil society organisations, Czech Republic, people at risk, social inclusion, guidance in schools, unemployed, older adults, disadvantaged groups, career information

Term

Counselling

Definition

The interaction between a professional and an individual helping them to resolve a specific problem or issue.

Comment

It involves actively listening to an individual’s story and communicating understanding, respect and empathy; clarifying goals and assisting individuals with the decision-making process. Counselling is a mutual relationship between a counsellor (a professionally trained helper) and a client (a consumer of counselling services) (UNESCO 2002).
Most counselling is conducted on a one-to-one basis but counselling may also be carried out in a group setting.

Source

Career Guidance and Counselling Glossary. Result of Leonardo da Vinci programme project “Overcoming Intercultural and Linguistic Barriers in Continuously Accessible Vocational Guidance and Counselling” (project No LT/03/B/F/LA-171023). Available from Internet: http://glossary.ambernet.lt/main.php?lang=eng#

Attached files

Links

http://glossary.ambernet.lt/main.php?lang=eng#

This information was provided/updated by:

 

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ELGPN Glossary, career counselling, services, counsellor

Subject of the Policy document

Anti-Discrimination Act

Reference data

Adopted/Released by The Croatian Parliament

Year of adoption 2008

Reference number Official Gazette 85/08

Available at http:// narodne-novine.nn.hr/clanci/sluzbeni/2008_07_85_2728.html

Available in English at http://

1. Additional narrative description of the reference to Lifelong Guidance

Article 8.
This Act shall apply to the conduct of all state bodies, bodies of local and regional self-government units, legal persons vested with public authority, and to the conduct of all legal and natural persons, especially in the following areas:
1. work and working conditions; access to self-employment and occupation, including selection criteria, recruiting and promotion conditions; access to all types of vocational guidance, vocational training, professional improvement and retraining;
2. education, science and sports;
3. social security, including social welfare, pension and health insurance and unemployment insurance;
4. health protection;
5. judiciary and administration;
6. housing;
7. public informing and the media;
8. access to goods and services and their providing;
9. membership and activities in trade unions, civil society organisations, political parties or any other organisations;
10. access to participation in the cultural and artistic creation.

Attached files

This information was provided/updated by:

Croatian Employment Service (CES), Employment Preparation Department

No comments by users.

policy, professional improvement and retraining, vocational training, access, self-employment, selection criteria, recruiting and promotion conditions, public authority, local and regional self-government units, pension and health insurance, social security, civil society organisations, housing, public informing and media, social welfare, education, science, sports, services, goods, Croatia, legislation, career management skills, co-operation and co-ordination, quality assurance and evidence-base, schools, VET, higher education, adult education, employment, social inclusion

Subject of the Policy document

Ordinance On The Procedure To Determine The Psycho-Physiological State Of A Child Or Pupil, And The Composition Of Expert Committee

Reference data

Adopted/Released by The Croatian Parliament

Year of adoption 2011

Reference number Official Gazette 55/11

Available at http:// narodne-novine.nn.hr/clanci/sluzbeni/2011_05_55_1214.html

Available in English at http://

1. Additional narrative description of the reference to Lifelong Guidance

Article 14.
(1) The committee defined in article 2 of this Ordinance assesses the psycho-physiological state of a child with difficulties of enrolling into adequate high-school level education
(2) Prior to psycho-physiological assessment for the purpose of enrolment into adequate secondary education, the pupil with difficulties shall go through the procedure of career guidance.
(3) Career guidance is carried out by the CES career guidance team.
(4) The career guidance service drafts its opinion on the available abilities, motivation and interests of the candidates with a list of possible health contraindications for the purpose of enrolling into an adequate secondary education.

Attached files

This information was provided/updated by:

Croatian Employment Service (CES), Employment Preparation Department

No comments by users.

policy, psycho-physiological assessment, enrolment into secondary education, children with difficulties, health indications, access, career guidance, services, children, co-operation and co-ordination, competence assessment, compulsory education, Croatia, cross-sectoral co-operation, development, early childhood education, education provision, evaluation in guidance, evaluation outcome, evidence-based, practice, expert body, forecast, guidance in schools, guidance provision, national policies, primary education, school children, social cohesion, legislation, quality assurance and evidence-base, schools, VET

Term

Self-service

Definition

A mode of delivery of guidance services in which it is up to the client to select the guidance services, interventions or activities s/he will use.

Comment

In some settings, this is done by the client providing information about him/herself and then being directed automatically to services that might be appropriate. This approach is particularly common where on-line guidance services are being offered as all or part of the guidance service.

Source

Attached files

Links

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ELGPN Glossary, guidance, internet, provision, online, career guidance, services

Term

Self-help provision

Definition

An approach to the provision of guidance services that depends on the client either working on their own using resources and materials designed to be used without additional support from a career counsellor, or where responsibility for choosing an appropriate form of career support is left up to the client.

Comment

Many guidance services offer self-help materials to their clients; such materials are also widely available in other settings, such as libraries, on the web, etc.
Many self-help materials can also be used in group settings with or without the involvement of a career counsellor.

Source

Attached files

Links

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ELGPN Glossary, guidance, provision, services

Term

Guidance policy

Definition

Policy that determines and shapes the range and extent of guidance services that exist, their aims and principles, how the services are funded, and who is eligible to use them and under what circumstances.

Comment

Normally thought of as being government policy but many organisations, such as educational institutions, employers, charities and trade unions who offer career guidance, may also have policies that shape their services and determine who is eligible to use them.

Source

Attached files

Links

This information was provided/updated by:

 

No comments by users.

ELGPN Glossary, eligibility, guidance, policy, services

Term

Guidance

Definition

Help for individuals to make choices about education, training and employment.

Comment

Career or vocational guidance is often just called guidance by practitioners. Guidance is in fact an umbrella that encompasses counselling as well as activities such as informing, coaching, teaching, assessment and advocacy.
See earlier comments under ‘Career guidance’.
Sometimes used as a synonym for career guidance or vocational guidance.

Source

Hawthorn, R. (1991). Who Offers Guidance. Sheffield: Employment Department.

Attached files

Links

This information was provided/updated by:

 

No comments by users.

ELGPN Glossary, career choice, career guidance, coaching, vocational guidance, career counselling, services, guidance

Term

Career centre

Definition

A place where people go to receive career guidance.

Comment

A career centre may offer a range of different services or interventions and these may range from self-help materials (e.g. books, information sources or access to ICT-based career support) to one-to-one support from a career counsellor.
It is also possible to envisage a virtual career centre – i.e. an online career portal – being considered as a particular type of career centre.

Source

Attached files

Links

This information was provided/updated by:

 

No comments by users.

ELGPN Glossary, career, services, career guidance, intervention, career counsellor, career centre

Term

Distance guidance services

Definition

Guidance services that are provided remotely, for example by telephone, email or via the internet. The key feature is that the client and guidance worker are not in face-to-face contact and, in the case of automated internet guidance, no guidance worker is directly involved in the delivery of the guidance service.

Comment

Often delivered using ICT.
See definitions for ‘e-guidance’ and ‘ICT’.

Source

Attached files

Links

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ELGPN Glossary, distance, guidance, ICT, internet, services, e-guidance

Term

Cost-benefit analysis

Definition

Comparative analysis of the costs and benefits of a guidance service or particular guidance activity – and of the value of that service or activity – to select the most financially beneficial solution.

Comment

Cost-benefit analysis is one way of assessing and measuring the cost benefits and social returns on investment of differing types of careers interventions.

Source

Cedefop (2011). Glossary: Quality in education and training. Luxembourg: Publications Office. Available from Internet: http://www.cedefop.europa.eu/EN/Files/4106_en.pdf

Attached files

Links

http://www.cedefop.europa.eu/EN/Files/4106_en.pdf

This information was provided/updated by:

 

No comments by users.

ELGPN Glossary, cost-effectiveness, cost-impact, finance, guidance, services

Term

Case management

Definition

A collaborative process which assesses, plans, implements, co-ordinates, monitors and evaluates the options and services required to meet an individual’s health, social care, educational and employment needs, using communication and available resources to promote quality cost-effective outcomes.

Comment

A term originally used to refer to the management of health needs of individuals and families.
Individual case management lies at the heart of preventive strategies to reduce unemployment. This is achieved by identifying appropriate tailor-made intervention measures and by determining the targeted assistance needs of each respective client.

Source

Case Management Society, UK. Definition of case management. Available from Internet: http://www.cmsuk.org/content.aspx?content=4

Attached files

Links

http://www.cmsuk.org/content.aspx?content=4

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No comments by users.

ELGPN Glossary, management, services, needs, cost-effective, preventive, unemployment, intervention