Self-service
Term
Self-service
Definition
A mode of delivery of guidance services in which it is up to the client to select the guidance services, interventions or activities s/he will use.
Comment
In some settings, this is done by the client providing information about him/herself and then being directed automatically to services that might be appropriate. This approach is particularly common where on-line guidance services are being offered as all or part of the guidance service.
Source
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ELGPN Glossary, guidance, internet, provision, online, career guidance, services
Distance guidance services
Term
Distance guidance services
Definition
Guidance services that are provided remotely, for example by telephone, email or via the internet. The key feature is that the client and guidance worker are not in face-to-face contact and, in the case of automated internet guidance, no guidance worker is directly involved in the delivery of the guidance service.
Comment
Often delivered using ICT.
See definitions for ‘e-guidance’ and ‘ICT’.
Source
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No comments by users.
ELGPN Glossary, distance, guidance, ICT, internet, services, e-guidance