Quality Standards For The Vocational Guidance and Selection Services At The Croatian Employment Service
Subject of the Policy document
Quality Standards For The Vocational Guidance and Selection Services At The Croatian Employment Service
Reference data
Adopted/Released by Croatian Employment Service
Year of adoption 2005
Reference number
Available at http:// http://www.hzz.hr/docslike/Standardi_kvalitete_usluga_profesionalnog_usmjeravanja_i_slekecije_u_HZZ-u.pdf
Available in English at http://
1. Additional narrative description of the reference to Lifelong Guidance
The material describes how career guidance services are provided in regional offices as well as those possible activities now provided in only some of the offices. Improving the career guidance system presumes introduction of new types of services for specific groups of users and ensures co-ordinated action between different departments of the CES. Precondition for introduction of new services is a continuous investment into upgrading of counsellors’ competences.
The overall goal in the quality management system is:
• CES services quality standardisation
• That the activities of the Employment Service are more visible and transparent to the users and public
• That the services provided are within the resources allocated and the legislation framed, that they match best the needs of the users
• Permanent training for the CES employees in order to gain needed competences
• That the changes i.e. adjustments are made in accordance with users’ needs and potential
• To ensure a nation wide concept in delivering services, with possibilities for regional variations
Attached files
This information was provided/updated by:
Croatian Employment Service (CES), Employment Preparation Department
No comments by users.
policy, access, administration, adult education, advisory services, apprenticeship, availability, career counselling, career guidance, career information, career management skills, career planning, co-operation and co-ordination, competence assessment, counsellor training, Croatia, guidance services, development plan, disadvantaged groups, education planning, education provision, effectiveness, employees, employer, employment services, evaluation criteria, evaluation data, evaluation guidelines, evaluation outcome, evidence-based, group counselling, guidance provision, human resource management, implementation, in-company training, individual counselling, information services, labour market, standard development, people at risk, people with disabilities, personality assessment, PES, quality assurance, quality evaluation, student counseling, young people, Staff working document, Regional level, quality assurance and evidence-base, schools, VET, higher education, employment, social inclusion
Ordinance On The Composition And Operation Of Expert Bodies In The Procedure Of Achieving Social Welfare Rights And Other Rights According To Special Regulations
Subject of the Policy document
Ordinance On The Composition And Operation Of Expert Bodies In The Procedure Of Achieving Social Welfare Rights And Other Rights According To Special Regulations
Reference data
Adopted/Released by The Croatian Parliament
Year of adoption 2002/2011
Reference number Official Gazette 64/02, 145/11
Available at http:// narodne-novine.nn.hr/clanci/sluzbeni/2011_12_145_2950.html
Available in English at http://
1. Additional narrative description of the reference to Lifelong Guidance
Form No. 1: SOCIAL WORKER'S SHEET
10. SOCIAL AND FAMILY HISTORY INFORMATION (place, duration and reason for temporary stay, previous expert analysis, previously achieved rights, information on household members, housing conditions, financial situation, circumstances and progress of education, career guidance and rehabilitation, work status, marital status, situation in the marriage or parents' marriage, description of behaviour, respondent's opinion or the opinion of his/her legal representative on the abilities and needs of the respondent).
Form No. 8: PHYSIATRIST – ORTHOPAEDIC SHEET
13. Use of aids (appliances):
13.1. Which aids are used
13.2. Is the aid used throughout the day or a portion of the day
13.3. Does the aid effect career guidance and does it improve work and everyday activities
14. Assessment of:
14.1. Ability to stand, move, sit, balance (sitting down and standing)
14.2. Conditions to attend school – go to workplace
14.3. Posture at the workplace
14.4. Body position when lying down for persons over 65
14.5. Ability to move arms
- dominant
- non-dominant
14.6. Contraindications for career guidance considering work conditions and surroundings.
Form No. 13e: DEFECTOLOGIST'S SHEET FOR PERSONS WITH MENTAL RETARDATION INDICATION
If the person is going to school or has gone to school, list:
- if the person was diagnosed according to educational standards (yes/no),
- if the person was diagnosed for the purposes of career guidance (yes/no); if yes: where the diagnosis was carried out (CES career guidance service, career guidance team at the special educational or rehabilitation institution, elsewhere).
Form No. 16: SOCIAL AND FAMILY HISTORY INFORMATION ON THE PERSON REFERRED TO EXPERT ANALYSIS
17. Career guidance, training and rehabilitation, work status, workplace, tasks carried out or being carried out, years of employment
Attached files
This information was provided/updated by:
Croatian Employment Service (CES), Employment Preparation Department
No comments by users.
policy, career guidance, social inclusion, social and family history information, PES career guidance service, special educational institution, rehabilitation institution, training, disability, disabled, disadvantaged groups, workplace learning, National level, Croatia, legislation, career management skills, access, co-operation and co-ordination, quality assurance and evidence-base, higher education, adult education, employment
Anti-Discrimination Act
Subject of the Policy document
Anti-Discrimination Act
Reference data
Adopted/Released by The Croatian Parliament
Year of adoption 2008
Reference number Official Gazette 85/08
Available at http:// narodne-novine.nn.hr/clanci/sluzbeni/2008_07_85_2728.html
Available in English at http://
1. Additional narrative description of the reference to Lifelong Guidance
Article 8.
This Act shall apply to the conduct of all state bodies, bodies of local and regional self-government units, legal persons vested with public authority, and to the conduct of all legal and natural persons, especially in the following areas:
1. work and working conditions; access to self-employment and occupation, including selection criteria, recruiting and promotion conditions; access to all types of vocational guidance, vocational training, professional improvement and retraining;
2. education, science and sports;
3. social security, including social welfare, pension and health insurance and unemployment insurance;
4. health protection;
5. judiciary and administration;
6. housing;
7. public informing and the media;
8. access to goods and services and their providing;
9. membership and activities in trade unions, civil society organisations, political parties or any other organisations;
10. access to participation in the cultural and artistic creation.
Attached files
This information was provided/updated by:
Croatian Employment Service (CES), Employment Preparation Department
No comments by users.
policy, professional improvement and retraining, vocational training, access, self-employment, selection criteria, recruiting and promotion conditions, public authority, local and regional self-government units, pension and health insurance, social security, civil society organisations, housing, public informing and media, social welfare, education, science, sports, services, goods, Croatia, legislation, career management skills, co-operation and co-ordination, quality assurance and evidence-base, schools, VET, higher education, adult education, employment, social inclusion
Psychological Activity Act
Subject of the Policy document
Psychological Activity Act
Reference data
Adopted/Released by The Croatian Parliament
Year of adoption 2003
Reference number Official Gazette 47/03
Available at http:// narodne-novine.nn.hr/clanci/sluzbeni/305170.html
Available in English at http://
1. Additional narrative description of the reference to Lifelong Guidance
Article 3
A general purpose of psychological activities is to improve quality of life of individuals, groups and communities. Psychological activities are included in all areas of human life, especially in areas which relate to work and organization of work, employment and career guidance, communication and market, education, research and analysis, health care, sport, social care, transport, judiciary, military and police.
Article 7
Implementation of psychological activity which is not covered by undergraduate education and it covers more demanding forms of work in the area of clinical, health, penological, forensic, military, pedagogical and educational psychology, psychology of work, sports, special care, career guidance and medicine of work requires of each psychologist, in additional to the basic working permit, a special certificate.
Attached files
This information was provided/updated by:
Croatian Employment Service (CES), Employment Preparation Department
No comments by users.
policy, psychological activities, quality of life, work, organization of work, employment, career guidance, communication and market, education, research and analysis, health care, sport, social care, transport, judiciary, military and police, Croatia, legislation, career management skills, access, co-operation and co-ordination, quality assurance and evidence-base, schools, VET, higher education, adult education, social inclusion