European Lifelong Guidance Policy Network Database, ELGPN Database

Name of the good/interesting practice/initiative/policy

Warmia and Mazury Pact for Vocational Counselling Development

Country

Poland

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

Warmia and Mazury Pact for Vocational Counselling Development functions for over 4 years. It is a tool for enhancing cooperation of 58 institutions and organisations, including institutions of the labour market, educational centres and organizations and associations of the Warmia and Mazury Region, dealing with issues of vocational guidance. The initiator of the agreement between the institutions was The Regional Labour Office in Olsztyn in November 2007.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The teams responsible for different tasks were formed under the Pact. There are leaders who direct the works of participants who are the representatives of the partner institutions. The teams use the support of expert researchers in the implementation of each task. The members of the task force typically meet several times during the year.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

Meetings are organised in the premises of their partners in order to get acquainted the specificity of activity of the institutions of the partner. Within Warmia and Mazury Pact for the development of vocational guidance there are 4 sections, i.e.
- Vocational information team
- Training and professional development team
- Diagnostic team
- Coordination and promotion team

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

The main activity of the parts who signed the Pact is organisation and participation in different meetings, conferences and fairs.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Role (in policy initiative)

Organization name

Address

Phone

Fax

E-mail

Website address

No links specified.

Documents and publications

Attached files

Links

No links specified.

This information was provided/updated by:

Paulina Bogdanska

No comments by users.

good practice, initiative, interesting practice, policy, co-operation, co-ordination, career information, Poland

Name of the good/interesting practice/initiative/policy

Discussion Platform for Lifelong Guidance

Country

Poland

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

In 2007 the Ministry of Labour and Social Policy established a Discussion Platform for Lifelong Guidance.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

This initiative is an opportunity for better co-operation in the area of career guidance activities at the national level through involvement of the most important government and NGO institutions, responsible for strategic solutions and legal provisions.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

Cross-platform meetings are held once a year. Each meeting is devoted to specific topics, which allow preparation of materials for discussion and facilitation of joint initiatives.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

A lot of institutions which have guidance counselling in their responsibilities, take a part in platform meetings: Ministry of Labour and Social Policy, Ministry of National Education, Ministry of National Defence, Ministry of Science and Higher Education, National Centre for Supporting Vocational and Continuing Education, Central Board of Prison Service, Headquarters of Voluntary Labour Corps, Management Board of Professional Development Centre, Network of Academic Career Services, Forum of Directors of Local Labour Offices, Assembly of Directors of Regional Labour Offices, Polish Assocciation of Educational and Vocational Counsellors.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

These key institutions intensify efforts to develop vocational guidance, during the meetings partners exchange key information and discuss to achieve common positions on important matters.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

The partners who form the platform remain with each other in the current working contacts when necessary.

4. Additional narrative description of the policy/practice/initiative

This cooperation of partners in the platform who operate at the central level is not formalised. The institutions are not tied with any formal agreement or contract.

Additional information

Name of contact

Role (in policy initiative)

Organization name

Ministry of Labour and Social Policy

Address

1/3/5 Nowogrodzka st.

Phone

48 22 529 07 40

Fax

48 22 529 07 41

E-mail

Website address

http://www.mpips.gov.pl

Documents and publications

Attached files

Links

No links specified.

This information was provided/updated by:

Paulina Bogdanska

No comments by users.

good practice, initiative, interesting practice, policy, co-operation, co-ordination, career information, Poland

Name of the good/interesting practice/initiative/policy

NATIONAL NETWORK OF COUNSELORS AND COUNSELLING STRUCTURES - ICT WEB FORUM “IRIDA”

Country

Greece

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

The ICT web forum IRIDA is the electronic communication platform of the Greek Lifelong Guidance Forum.
The development of a network and electronic communication platform targeted to guidance practitioners was implemented in 2007 by the National Centre for Vocational Orientation (EKEP). Following a Ministerial Decision in 2011, the National Organization for the Certification of Qualifications and Career Guidance (EOPPEP) has incorporated all the responsibilities previously carried out by EKEP.

The motivation of the initiative was to develop a forum of dialoque and consultation on important issues of LLG in order to promote cooperation and coordination of career guidance counselors and services of the public and private sectors in national, regional and local levels according to the 4th priority set by the 2008 EU resolution on life long career guidance.
Through the coordination of all career guidance stakeholders of both the public and private sectors a certain complimentarity of actions is achived together with better exploitation of financial and human resources with ultimate result the improvement of quality of career guidance provision

The project is linked to the following LLG policy priorities: Quality, Coordination and Cooperation and Access.
The initiative is part of EOPPEP’s responsibilities as a National Euroguidance Center. For its operation, many European good practices of networking are taken in account, as well as CEDEFOP’s study "Establishing National Lifelong Guidance Forums».

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The aim of the platform is to connect all services providing career guidance at national regional and local levels, including:
Centres for Career Guidance (KESYPs)" that operate in the capitals of the prefectures under the juristiction of the Ministry of Education
Centers for Promotion to Employment operating within the Greek Public Employment Services.
Career offices in tertiary education
Career guidance services of the private sector: (The Centers of Life Long Learning (KDVM) (former Vocational Training Centers), The Private Job Finding Offices and The Temporary Job Enterprises
Social partners’ guidance structures.
The target group is mainly the Career Guidance Counselors of the public and private sector that work in the above services, who need to get informed and exchange ideas concerning issues of career guidance services in national and european level.
The initiative is the result of a fertile collaboration between its coordinator (EKEP and now EOPPEP) and an important number of career guidance centers.
The platform is designed as an ICT interface. It consists of an information data base and a dialogue interface, accessed only by subscribed users. It is controlled and supported by an administrator and several moderators.
The subscribed users of the platform are trained by the tool itself.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

For the implementation of the forum, the following actions have been undertaken:
• Definition of platform’s stakeholders and needs by EOPPEP
• Collaboration among the stakeholders and EOPPEP’s Career Guidance Directorate for the subjects to be discussed in the platform
• Design and implementation of the platform by an ICT company (EPAFOS) in collaboration with EOPPEP
• Testing of the platform by EOPPEP
• Creation of platform users’ accounts

The development of the platform is completed and the instruction of moderators is under way. The platform is about to be presented to the public afterwhich its official operation will start.
The communication among IRIDA users will be in a national, regional and local level.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

EOPPEP has the role of scientific and ethical supervision of the web forum. Moreover it facilitates the active participation to the platform of all represantatives and stakeholders of career guidance services of the education, VET and employment sectors including social partners and users of the career guidance services. The contribution of the forum to the improvement of quality of career guidance services will be evaluated by EOPPEP
EOPPEP is responcible for the promotion of the platform to the public and of the technical maintenance

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Specific results: The platform will give to its users (counselors of the Career Guidance Centers (KESYPs) of the ministry of education, Career Offices of the Universities, Centers for Promotion to Employment (KPAs) of the Greek Manpower Organization (OAED) of the Ministry of Labour etc) the possibility to communicate to each other, to exchange ideas, practices and knowledge, to discuss various subjects (e.g. career management skills, european dimension in career guidance etc) to raise questions etc thus promoting the cooperation and coordination of all career guidance stakeholders.

Cost effectiveness: The cost effectiveness is high since the complimentarity of actions, the dissemination of innovative policies and good practices and the exchange of information on available services, training opportunities, awareness seminars and scientific conferences will promote both the coordination and better access to career guidance services, all of which result in the improvement of quality in career guidance provision for the sake of its users.
In financial terms there will be reduced costs as the communication is evolved by economical means, i.e. mail and internet instead of high budget live meetings. Through the coordination of LLG activities, the cost of parallel and similar policies is eliminated.

Budget: Since the platform was developed in the framework of another ICT tool (Interactive Internet Portal for Adolescents) it had no cost. However, it will require annual technical maintenance.

Innovative aspects: Irida is the first and only web forum connecting career guidance counselors and services of the public and private sectors in national, regional and local levels. It is an easy to learn and use tool that stimulates cooperation and coordination of policies, projects and actions and promotes dialogue and exchange of opinions on issues relating to guidance practice..

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The forum’s development and improvement is a continuing procedure. EOPPEP has a daily relation with interested stakeholders in a formal (cooperation contracts) or informal way (phone contacts).
Its successful design and implementation is based mainly to the collaboration among stakeholders and to the consultation provided by EOPPEP.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

The initiative can encourage cooperation on specific activities of the participants. They can have lot of benefits as described above .
The platform can inform career guidance counselors about several themes like career guidance tools and methods, career management Skills, quality assurance in career Guidance , career development of practitioners, seminars and conferences in Greece and abroad, ect.

The tool is interactive. The users can upload questions and answers on interesting issues. The practitioners can actively participate in conversations and get updated on innovative tools and methods. They can also make changes in their electronic profile.

In order to access the platform they need to create an account, after a relative application to EOPPEP.

EOPPEP is responsible for the coordination and the support of the platform, through a team work of internal users (moderators and administrator).

The biggest challenge for the forum is to become a strong and active mean of communication that will be accepted and widely used by all career guidance stakehloders.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Fotini Vlachaki, (MSc) Manager of the Directorate of Career Guidance of EOPPEP - Dimitrios Gaitanis (PhD) Head of the Department of Scientific Support of Career Guidance Counselors and Services

Role (in policy initiative)

COORDINATORS

Organization name

EOPPEP - NATIONAL ORGANISATION FOR THE CERTIFICATION OF QUALIFICATIONS AND CAREER GUIDANCE

Address

41, ETHNIKIS ANTISTASEOS AVE. 14234 ATHENS GREECE

Phone

+30 210 2709172-7

Fax

+30 210 2709178

E-mail

guidance@eoppep.gr

Website address

http://guidanceforum.eoppep.gr/

Documents and publications

Attached files

Links

http://guidanceforum.eoppep.gr/

This information was provided/updated by:

Dimitris Gaitanis and Marina Katsimani, department of scientific support of career guidance counselors and services.

No comments by users.

good practice, initiative, interesting practice, policy, career guidance services, cooperation, coordination, data base, information, network, ICT, quality, co-operation, co-ordination, Greece

Name of the good/interesting practice/initiative/policy

Career Orientation and Guidance (COG) Incentives plans the Netherlands

Country

the Netherlands

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

Two important initiatives have set the course for Career Orientation and Guidance. Both on secondary education (VO) and on senior secondary vocational education level (MBO) incentive plans were drawn up. Both projects started in 2009 and are still being carried out.
Both plans receive funding from the Ministry of Education, Culture and Science. The Ministry formulated the principles underpinning the projects.
The Netherlands Association of Secondary Schools (VO-raad) initiated the LOB Incentive Project (2009) to encourage schools to improve the quality of their guidance services. The main aim is to get students to think carefully before deciding on continuing education or a career, based on past experience and their own views. Many factors play a role in this respect, ranging from having a clear view of guidance to encouraging regional cooperation and expertise at school. The LOB Incentive Project, coordinated by the MBO-Diensten project office, is being carried out in cooperation with SBB (formerly Colo) and Skills Netherlands.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

By intensifying guidance for students, the project aims to:
• reduce the number of students who drop out, for example because they have chosen the wrong programme;
• give students an accurate picture of their talents, qualities and potential so that they can make sensible decisions concerning continuing education or a career.
Both incentive plans are based on the body of thought of Kuijpers and Meijers.
Kuijpers introduced the concept of career skills. These skills constitute a “beacon” in the field of education:
• Reflecting on motives: Investigating wishes and values important for a career.
• Reflecting on quality: Investigating skills and aptitudes and interpreting them in terms of qualities and talents that can be used to achieve goals in learning and work.
• Exploring work: Exploring work-related demands and values and the possibility of changing one’s work.
• Managing career: Planning and influencing learning and working. This involves making well-considered decisions and taking action to match one’s work and learning to one’s personal work-related qualities, motives, and challenges.
• Networking: Building and maintaining a group of professional contacts in the employment sector that is tailored specifically to one’s own career development.
The design of the learning environment is important in the development of career skills. A powerful, career-focused learning environment has three features
1. Practice-based, functional and real-life. This eases the transition from theory to practice.
2. Active, participatory. This means that students deal with the learning demand-driven content interactively and comprehensively.
3. Reflective and in dialogue

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

Spearheads of the projects are:
- Professionalization of teachers
- Improvement of transfer from prevocational education-senior secondary vocational education –university vocational education (MBO incentive plan)
- Improvement of transfer from VO to university (VO incentive plan)
- Parental involvement
- More self management of students in COG and study choice

Regional cooperation and partnerships play an important role in further development steps

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Impact assessment and research are instruments used. The project goals are concretely specified and monitored. The Ministry of Education, Culture and Science is closely involved in this.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

- Specific results
Both incentive plans report more awareness of COG in schools. In the VO incentive plan 7 steps are defined to measure improvement. There appears to be more formulated vision on COG at schools, more developments. IN the VO plan organizing professionalization lacks behind the goals set.
- Cost effectiveness
Because of the decentralized character of the plans this is not clearly visible.
- Budget
Because of the decentralized character of the plans this is not clearly visible.
- Innovative aspects
Both plans clearly delivered many innovative instruments and tools, as well as inspiring and innovative good practices. The mbo project gathered all this in a public available Toolbox website.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The character of the projects is that the Ministry stimulates, not determines developments. This enables creative and innovative solutions with bottom up ownership.
The projects are based on research and researchers are involved in implementing the incentive plans;
Success factor is the network approach: active involvement off all relevant stakeholders

Schools have their own dynamics in improving COG. There are definitely no fixed steps that can be defined here. In the VO plan the professionalization of teachers regarding COG competences lacks behind.
More schools have to be involved, and in schools already involved in COG pilots many developments can still be taken but the blueprint and the tools of how this could be established have become clearer

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

From policy perspective the incentive projects are good examples of bottom up approach supported by top down incentives. The projects give strong stimulus to regional development of career guidance services. Cooperation in the project between and cooperation of relevant stakeholders embeds developments. Many innovative tools were developed.
Strong element is the use of general accepted theoretical models - and the involvement of researchers in the projects.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Role (in policy initiative)

Organization name

Address

Phone

Fax

E-mail

Website address

http://www.lob-vo.nl/ http://www.mbodiensten.nl/mbodiensten/p000047/projecten/loopbaanorientatie-en-begeleiding-lob

Documents and publications

LOB: de investering waard (2012) (VO-Raad)
Doorstart stimuleringsproject LOB ) (2012) (MBO Diensten)

Attached files

Links

No links specified.

This information was provided/updated by:

Petervan Deursen

No comments by users.

good practice, initiative, interesting practice, policy, career management skills, access, quality, co-operation, co-ordination, guidance in schools, The Netherlands

Name of the good/interesting practice/initiative/policy

Quality in Career Guidance – open process of coordination for quality development and its results

Country

Germany

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

According to the federal structure in Germany responsibilities for career guidance and counselling are split up between federal, regional and local authorities and the PES Federal Employment Agency (BA). There is also a large variety of training providers, non-profit organisations, private and semi-private institutions as well as private career counsellors, who offer guidance services. Since the abolishment of the state monopoly for career guidance and counselling (“Berufsberatung”) in 1998 which since 1927 was assigned to the PES the field of career guidance services became increasingly heterogeneous and intransparent. With the exception of the regulations for career guidance of the PES there are no common legal requirements for service provision, qualification of staff or quality standards in the guidance sector. This is why more and more professionals as well as representatives of users claim compulsory quality standards.
Beside the PES which still is the largest and most important provider for career guidance in Germany the Federal Ministry of Education and Research has launched initiatives and funding programmes under the “Lifelong Learning Programme 2007-2013” to improve guidance services (e.g. the “Local Learning”-Programme and the conception for a telephone service and an educational guidance portal,). Many regional governments (Länder) have also set up programmes for educational guidance. All these publicly funded initiatives could be supported by agreed quality standards for guidance services.
Further, European and international developments towards quality in career guidance, especially the EU Council Resolutions and the work in the ELGPN, influenced the growing discussions for a coherent strategy for quality development in Germany. The open method of coordination has been used in the European Union as a soft-law mechanism for policy development where no official regulations are in place. It has been used to manage bottom-up processes and therefore proved suitability for the process of quality development in Germany. The German National Guidance Forum (nfb), a network of actors and stakeholders in career guidance, has committed itself to further develop quality and professionalism of career guidance in Germany. With funding from the Federal Ministry of Education and Research (FMER) and in collaboration with the University of Heidelberg the nfb initiated and coordinates tan open process of coordination for the development of quality framework and instruments from October 2009 to January 2012.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

Aims: The overall aim of the project is to initiate an open process of coordination among the most important actors and stakeholders in the field of career guidance, to agree on
o a common understanding of career guidance,
o a catalogue of indispensable quality criteria for career guidance delivery as base for developing standards,
o a competence profile for career guidance practitioners,
o a Quality Development Framework to support service providers in their quality management systems including a set of tools and guidelines for implementation and a pilot testing in 19 services,
o recommendations for a sustainable, long term implementation strategy for quality development and establishing standards.

Target groups: guidance professionals, service providers; policy makers, funding bodies and users

Methods: “Open process of coordination”:
o Two parallel task groups (ca. 15 members each representing experts from the various guidance sectors) worked on the items outlined above (“aims and targets”) with scientific support by researchers from Heidelberg University.
o An intermediate peer learning meeting in October 2010 with practitioners from various guidance sectors evaluated the process and the first results of both Working Groups before they continued working
o A high level Advisory Board representing policy makers and stakeholders on federal and regional level accompanied the project, evaluated results and gave advice for implementation in the various guidance sectors.
o The German National Guidance Forum as project coordinator disseminates information and results via website, newsletter, press releases, presentations at conferences etc.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

The project developed quality criteria, a competence profile, and a Quality Development Framework in career guidance. A first piloting phase evaluated the usability, feasibility and acceptability of these commonly agreed criteria and of the Quality Development Framework. The experts in the working groups and the stakeholders in the Advisory Board also formulated recommendations for implementation. But the implementation itself – either the adoption or the adaptation to already existing standards and quality assurance systems is not a task of the project. This is up to the responsibility of the multiple actors and providers in the guidance field, i.e. policy makers in the federal, the regional and local governments, as well as the large number of service providers and funding institutions. In order to support the implementation and to further develop and validate the criteria, competence framework and the quality development framework through further testing and policy debates on standardization a second project has been initiated. This project “Quality in Guidance - Implementation strategies and scientific foundation” (02/2012 – 07/2014) will also look at the effects quality measures have to strengthen the evidence base.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

An evaluation of the outcomes has been part of the project and has accompanied the development process: The catalogue of quality criteria and the Quality Development Framework have been piloted in 19 guidance institutions. This piloting phase was supported and evaluated by the University of Heidelberg. A further evaluation looks at the open process of coordination as such and its impact on subsequent implementation. This evaluation - realized by the University of Heidelberg – showed evidence that the developed quality criteria and the instruments are valued tools for quality development processes.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

The results of the project are presented to the public in January 2012 in a nationwide conference. and additionally in a number of publications. Preliminary results and the work in progress are described in a brochure (Qualitätsmerkmale guter Beratung – erste Ergebnisse aus dem offenen Koordinierungsprozess zur Qualitätsentwicklung”), a newsletter and the website have accompanied the process and provided transparency for the public. In January 2012 all the results will be dissiminated in a folder including short and long versions of the quality tools as well as in upcoming scientific publications and the website.

Specific results:
o a common understanding of career guidance and a definition of the field of guidance in education, career and employment
o a catalogue of quality criteria for career guidance delivery,
o a competence profile for career guidance practitioners,
o a Quality Development Framework to support service providers in their quality management systems including a set of tools and guidelines for implementation,
o recommendations for a sustainable, long term implementation strategy for quality standards and the Quality Development Framework.

Cost effectiveness: It is expected that the increase in service quality will require more investment in the service delivery (staff training etc.). On the other hand increased quality in service delivery will avoid the individual and societal costs of wrong career decisions, low skilled labour, mismatch in the labour market, unemployment benefits etc.
• The project has been funded by the Federal Ministry of Education and Research for 29 month (01.10. 2009 –31.01.2012) with a grant.

Innovative aspects:
o For the first time a catalogue of commonly agreed quality criteria for career guidance and counselling is available in Germany
o The catalogue of 19 common quality criteria is applicable for all kinds of career development interventions and in all sub-fields (though certain adaptations may be necessary). The criteria are operationalized through indicators refering to the 3 actors responsible for the quality of CG: Practitioners, Organisations/providers, Policy makers and are assembled on 5 levels following a theoretic systemic context model
o The competence profile and the quality criteria are based on scientific research and follow the systemic context model of career guidance (developed at the University of Heidelberg).
o The competence profile defines the competences of guidance practitioners and thereby helps to strengthen the profession.
o The quality development framework supports the implementation of the quality criteria
as part of a coherent quality strategy for CG providers: it is applicable in all kinds of CG providers, adaptable to other already existing QM strategies and includes a compendium of materials with tools and guidelines for implementation.
o The open process of coordination initiated by an NGO (nfb) and funded by the Federal Government is in itself an innovative initiative combining strategic (policy) development and civil society needs. It was able to create a movement for quality in the field and initiated a respective ongoing professional debate.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

- A large number of actors and stakeholders from different and relevant guidance sectors whose expertise is accepted by the field of guidance in education, career and employment participated. .
- Strong commitment and motivation and engagement for the common aim of enhancing quality and professionalism of guidance in Germany which led to a kind of movement towards quality and professionalism among experts but also among providers and practitioners.
- A longer preparatory process in which key actors and stakeholders have been involved and which gave all players an opportunity to shape the process. This also ensured legitimization of the project partners and the process itself.
- Constant consultation and communication with different actors and stakeholders created a culture of openness to deal with resentments and fears.
- Scientific foundation of process and results and evaluation of the outcomes fosters legitimization and validation.

Unintended impacts:
- More networking and closer ties in the career guidance community which led to a movement for strengthening quality and professionalism in the field and to an ongoing dialogue about quality and professionalism in career guidance.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

Strengths refer to the strong need expressed by professionals and users as well as by government officials to establish commonly agreed quality criteria in career guidance. By now some providers and practitioners associations have set up their own standards and their own accreditation system with the consequence of some confusion and missing transparency on the various certificates and accreditations that exist.
(see success factors above)

Weaknesses: The project is not be able to alter the diverse responsibilities for career guidance and counselling in Germany or legislation in this field. Thus a joint procedure to establish commonly agreed standards will rely on the voluntary self commitment of service providers or funding authorities, as well as stakeholders.
The quality criteria are only descriptive and do not include any standardizations which would have certain reliability. This will need further development through continuous consensus-oriented negotiation. The Quality Development Framework and particularly the competence profile are prototypical and need further piloting, validation and development.

4. Additional narrative description of the policy/practice/initiative

The project has of course manifold roots, but a strong link to the European Lisbon Process and its follow-up activities on Lifelong Learning Strategies and Lifelong Guidance, in particular the two EU Council Resolutions on Lifelong Guidance (2004 and 2008) and the work of the European Commission’s Expert Group Lifelong Guidance as well as the foundation of and successful cooperation in the ELGPN. The previous OECD/World Bank/EU-Studies on Career Guidance and Public Policy (2001 – 2004) contributed much to the increasing awareness of the important role career guidance systems and services have to play in achieving major policy goals in education, employment, and labour market as well as in social inclusion.
The Federal Ministry of Education and Research started already in 2000 with the programme “Learning Regions” (2001 – 2007) funding regional networks for learning and work including also career guidance activities. In 2006 the Minister established a high level expert group to design recommendations for innovative lifelong learning strategies (“Innovationskreis Weiterbildung”). Results of this exert group (www.bmbf.bund.de) recommended a follow-up programme to the “Learning Regions” (“Local Learning”), the development of a telephone service and a guidance online portal to enhance transparency and better access to guidance, a funding programme with grants (“Bildungspraemie”) for further training of employed persons, and improvements in the quality of educational guidance services.
According to their responsibilities in educational and labour market policies several of the German Federal States (Laender) developed a variety of regional initiatives and funding programmes to establish Lifelong Learning Strategies and skills improvement programmes within their territories, which are complementary to the funding of the Federal Government (e.g. consulting and funding for SME who want to skill up their staff, further training for employed persons or for persons with no entitlement to unemployment benefits – always including some guidance activities for the beneficiaries).
The issue of quality standards for guidance delivery and staff qualification is crucial to all these publicly funded programmes. The project presented here is a result of the joint venture of an NGO activity in the field of career guidance and counselling (German National Guidance Forum – nfb) and manifold policy interventions on national and regional level to enhance Lifelong Learning.
Project Course:
After an initial phase in which the experts for the working groups and the stakeholders for the advisory board were found the groups started discussing the scientifically based drafts presented by the University of Heidelberg. Before the development of the criteria, the competence profile and the Quality Development Framework the experts agreed on a common definition of career guidance and of quality in career guidance. They also defined the field (guidance in education, career and employment) to which the results would apply. On the basis of this the criteria, competence profile and the Quality Development Framework could be developed. The results from the piloting and from the consultations with the wider career guidance community were used for the further debates in the working groups. And, the results were reflected in the Advisory Council. At last recommendations for implementations were discussed and agreed upon in the working groups and within a final common workshop with the piloting institutions.
Results:
The quality criteria provide a framework for orientation for what is good career guidance . In this they are supported by the competence profile and the QDF.
All the 19 quality criteria are operationalised through indicators referring to the 3 actors responsible for guidance in education, career and employment: practitioners, organizations and policy makers. The criteria are organized on 5 levels following the systemic context model. Overarching are the basic criteria which are basic for career guidance as a professional and communicative service. The quality criteria from a process perspective refer to those aspects which are evidently elements for the design of career guidance as an interactive process. The quality criteria from a consellor perspective describe the necessity for competences and continuous professional development. And quality criteria from the organizational perspective name the needs for a professional environment. The quality criteria from the societal context describe the relevant societal aims and focus on what needs to be reflected in the career guidance process to contribute to these aims.
The competence profile for guidance practitioners aims to strengthen professionalism in the field via the consensus on the necessary competences of guidance practitioners. It is set up parallel to the quality criteria with 20 competences which are in itself clearly defined. There are again basic competences, competences for the counseling process, competences and knowledge concerning the client, competences for professional self-reflection of the guidance practitioner, competences to act within the organization and competences and knowledge on the societal context.
The Quality Development Framework (QDF) supports the implementation of the quality criteria and the competences and increases transparency for a coherent quality strategy of a career guidance provider. It connects the criteria to quality management and evaluation and thus supports sustainable quality development. It is flexible as it may be applied in different career guidance institutions and can be adapted to existing quality management systems. Generally, the QDF follows a basic action circle with commitment to this quality process, an analysis of the status against the quality criteria, planning and implementation of measures and a further analysis of the outcomes.
With these results the open process of coordination has been successful in developing quality criteria, a competence profile and a QDF for career guidance in such a heterogeneous context as it is found in Germany. However, to date the criteria, competence profile and the QDF remain to be prototypical and need further development, implementation and validation. The criteria must become standards which will need another negotiation process. At the same time the criteria and competences and the QDF need to be continuously implemented in order to reach a dynamic, flexible, transparent and non-bureaucratic quality model.

Additional information

Name of contact

Karen Schober; Dr. Bernhard Jenschke

Role (in policy initiative)

President and Vice President of German National Guidance Forum in Education, Career and Employment ( nfb)

Organization name

National Guidance Forum in Education, Career and Employment (Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., nfb)

Address

Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., Kurfürstenstr. 131, 10785 Berlin, Germany

Phone

+493025793741

Fax

+4930263980999

E-mail

bernhard@jenschke.de; info@forum-beratung.de

Website address

http://www.forum-beratung.de; http://www.beratungsqualitaet.net

Documents and publications

- Nationales Forum Beratung; Forschungsgruppe Beratungsqualität am Institut für Bildungswissenschaft der Universität Heidelberg (2011). Qualitätsmerkmale guter Beratung – erste Ergebnisse aus dem Offenen Koordinierungsprozess zur Qualitätsentwicklung“. Bielefeld, Berlin, wbv.
- Nationales Forum Beratung; Forschungsgruppe Beratungsqualität am Institut für Bildungswissenschaft der Universität Heidelberg (2012). Ergebnisse des Offenen Koordinierungsprozesses zur Qualitätsentwicklung 2009–2011. Bielefeld, Berlin, wbv.
- Nationales Forum Beratung; Forschungsgruppe Beratungsqualität am Institut für Bildungswissenschaft der Universität Heidelberg (2012). Kompetenzprofil für Beratende. Ergebnis des Offenen Koordinierungsprozesses zur Qualitätsentwicklung 2009–2011. Bielefeld, Berlin, wbv.

Attached files

Links

http://www.beratungsqualitaet.net

This information was provided/updated by:

Karen Schober; Dr. Bernhard Jenschke

No comments by users.

good practice, initiative, interesting practice, policy, benchmark, best practice, career guidance services, career counselling, career guidance, co-operation, co-ordination, collaboration, competences, consultation, context, development, effectiveness, ELGPN, evaluation, criteria, evaluation data, guideline, evaluation method, Germany, practitioner, provision, lifelong guidance, national standard development, open method of coordination, profession, professional field, professional service, professionality, quality, quality assurance, quality assurance system, quality evaluation, vocational guidance

Name of the good/interesting practice/initiative/policy

The Hungarian LLG Council and LLG System development

Country

Hungary

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

In Hungary there is no official central ownership of guidance issues. While guidance activities and development are overseen by the Ministry of Social Affairs and Labour (Szociális és Munkaügyi Minisztérium), the Ministry of Education and Culture (Oktatási és Kulturális Minisztérium) is also a key actor in the field. However, the two ministries do not have a long term strategic agreement on the issue. On the other hand, neither the citizens, nor the employers have a clear idea of the aims, methods or the benefits of guidance, counselling and vocational orientation.

Since the establishment of the European Lifelong Guidance Policy Network (ELGPN) at EU level, national developments have pushed ahead. The Hungarian LLG Council (Nemzeti Pályaorientációs Tanács, NPT) was founded in January 2008 and in September of the same year a new national programme was launched in the framework of the Social Renewal Operational Programme (Társadalmi Megújulás Operatív Programja, TÁMOP) of the New Hungary Development Plan (Új Magyarország Fejlesztési Terv, ÚMFT) 2007-2013 which includes the development of a new national LL guidance network.

The national LLL strategy (2005) as well as the National Reform Programme (2008-2010) also specifies the development of some elements of career guidance activities but a policy document was elaborated by the new Hungarian LLG Council.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The main aim of the national council is to develop and promote a framework for lifelong guidance policy. The work of the council is strongly related with the national development programme for LLG System in Hungary. According the Hungarian Government decision (2007) this programme was designed for the 7 years period of the NSRF (2007-2013) and cover 22,6 millions EUR total. Within this main aim the subtasks are the followings:
1. unifying the meaning of career guidance within the educational and employment, social regulations in national level
2. re-establish and also reinterpretat policy mechanism in the field of career guidance after the 70’s
3. develop an unified regulation for career guidance and also develop the financing mechanism
4. develop a cross-sectoral common understanding in the field of lifelong guidance/ carrier education and career counselling
5. develop a web-based unified cadastre for career counselling professionals and for other professionals whose are working in related fields (i.e. teachers, social workers etc.)
6. develop unified guidelines for career counselling professionals
7. upskilling professionals for LLG
7a. offering in-service trainings at two different levels:
- for career counselling professionals
- and for professionals in the related fields
7b. develop tools for all age guidance
7c. publishing a new review (Életpálya Tanácsadás) for the professional community
7d. widening access for career guidance services as a common project of different stakeholders

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

SROP 2.2.2. under the professional supervision of the NPT implementing a numerous new features in the field of career guidance. The main items within the first 2 year-long period are:
- Development a new toolkit for career guidance professional (questioners for all-age services, web based databank)
- Get together the professionals and the related professionals of career guidance
- Provide in-service training for 2000 people whose working in related professions
- Provide 2 year-long post-graduate diploma for career guidance professionals as widening the network of trained professionals
- Develop a national and regional network of the professionals

The programme SROP 2.2.2 supports development in the areas of IT and methodology. In the area of IT development, the development of a new national guidance portal is envisaged, targeting the youth, adults and professionals/experts, with the aim of providing integrated, up to date, and user friendly information related to education and the labour market. The webpage would also offer a portal for the career guidance professionals, where they could reach all the information and tools regarding the project. It has four main functions:
- Social networking
- Knowledgebase
- Special functions: online storage of counselling case diaries, nameless statistical treatment of their facts, tools that make possible to analyse the offline questionnaires

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

The first round of monitoring will be carried out in 2010 before than end of the first phase. Internal evaluation is must of the Hungarian Development Agency (NDA) and the National Agency of European Social Fund. Four internal evaluations are compulsory within these 2 years:
- May 2009
- October 2009
- May 2010
- December 2010

NDA and ESA Agency are monitoring the programme outcomes. The Ministry of Social Affairs and Labour will get a professional summery before the second programme proposal will be submitted to the National Development Agency Human Resources Managing Authority till June 2010.

Two independent external evaluations are also planed within this period.
- one in policy context,
- another for measuring the performance of the 50 career counsellors’ activates working in the programme

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Project indicators and their status:
- Number of clients receiving guidance services - base: 30 000 persons/year, aim: 40 000 persons/year, status: achieved (2009)
- Trained persons (from the fields related to guidance) - base: 0, aim: 2000 persons, status: in progress
- Number of persons who successfully finished trainings - base: 0, aim: 1900 persons, status: in progress
- User satisfaction of clients included in guidance activities - base: N/A, aim: + 20%, status: in progress
- Persons attended in post-gradual trainings - base: 0, aim: 50 persons, status: achieved
- Newly developed occupation folders - base: 202, aim: 302, status: in progress
- Updated occupation folders - base: 172, aim: 222, status: in progress
- Newly developed training materials (and courses) - base: 0, aim: 10, status: achieved
- Newly developed occupation films - base: 344, aim: 364, status: in progress
- Unique visitors of the newly developed national guidance portal - base: 223 200 visitor/year, aim: 268 000 visitor/year, status: achieved (2009)

Budget: 2,08 Bn HUF - 7,8 M EUR - is to be used in the first 2 years.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

A strong professional view of the programme management and the international developments (ie. EU Resolutions 2004, 2008, EU-OECD 2004. ILO 2006. UNESCO 2002 publications etc.) help in the implementation period.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

Lack of evidence of the real economic impact of career guidance and a very segmented human resources development system make the ongoing development and further implementation very fragile. Lack of national resources for the maintaining of the ESA founded development is also an important issue, especially after 2013/2014 for the next development period (2014-2020) of the EU. A national level and cross-sectoral unfiled re-regulation of this field is essential for the success and the marinating of the developments.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Borbély-Pecze, Tibor Bors, NPT

Role (in policy initiative)

Secretary of NPT

Organization name

Nemzeti Pályaorientációs Tanács

Address

Nemzeti Pályaorientációs Tanács Titkársága Foglalkoztatási és Szociális Hivatal (Borbély-Pecze Tibor Bors, titkár) Budapest Kálvária tér 7. 1089 Hungary

Phone

+36.30.216.0095

Fax

+36.1.459.2099

E-mail

beneiv@lab.hu; borbelytibor@lab.hu

Website address

http://internet.afsz.hu/engine.aspx?page=full_kulfoldi_palyaor_eu_magyar_llg_tanacs

Documents and publications

Attached files

Links

http://internet.afsz.hu/resource.aspx?resourceid=full_kulfoldi_palyaor_eu_magyar_llg_szakpol_ang

This information was provided/updated by:

BORBÉLY-PECZE Tibor Bors

No comments by users.

ELGPN, good practice, initiative, interesting practice, policy, national development, LLG system development, cadastre, career guidance counsellor, ICT, effectiveness, national standard development, education policy, PES, cross policy coordination, training of the guidance professionals, access, quality, co-operation, co-ordination, guidance in schools, unemployed, employed, older adults, career information, qualifications, Hungary

Name of the good/interesting practice/initiative/policy

“Early intervention” activities with pupils – partnership based holistic approach in Croatia

Country

Croatia

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

The importance of creating social, educational and other conditions for the welfare of young people and their responsible participation in community, including the prevention of early – school leaving is emphasized as priorities in European strategies (e.g. Europe 2020, New Skills for New Jobs) and many national strategies in Croatia (National Youth Program from 2009 - 2013, Development Strategy of the Vocational Education System in the Republic Of Croatia 2008-2013, National Strategy for Entrepreneurial Learning, National Strategy of Equalization of Possibilities for Persons with Disabilities 2007 – 2015).

Presently, career guidance in Croatia is a transversal and comprehensive activity with a cross - sectored approach in youth policy implementation. A clear mandate is given to Croatian Employment Service (CES) to provide support to the educational system through vocational and career guidance services. This approach has been developed on partnership bases between CES, schools, employers, health and social welfare organizations.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

Croatian Employment Service includes “early intervention” activities in career guidance as an integrated part of its responsibilities to prevent early – school leaving. This approach has proven to be successful since Croatia has a very low rate of early school leavers (3.9%) in comparison to the European countries (where the average rate is close to 15%).

A key feature in Croatian model is client-oriented approach aiming at providing tailor-made services for pupils at risk (early - school leavers, pupils with health and social problems, learning difficulties, behavioral disorders, etc). Educational, psychological, medical and social aspects are assessed for these target groups which are most in need of comprehensive vocational and career guidance services.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

Career guidance services are provided to pupils and students using the so-called ˝tiered services˝, starting from the fact that the largest number of pupils need to be informed about their future possibilities in order to make decision; some of them need additional counseling and are included in group counseling sessions and the smallest number (about 10%) are offered the most intense and complex services which could include psychological-medical assessment as well (for those with the risk of being early – school leavers, pupils with health and social problems, learning difficulties, behavioral disorders, etc). Secondary schools students who achieve poor results are also referred to the expert team for career guidance.

Croatian Employment Service conducts a Survey on Vocational Intentions of Primary and Secondary School Pupils on a yearly basis. Under the leadership of CES professionals, expert teams are set-up in each primary and secondary educational institution in order to analyze the outcomes of the Survey and identify priority groups who may require special attention. Analysis is conducted on individual level (for each pupil), regional level (in relation to labor market needs) of and national level (trends in vocational intentions).

Each year the Ministry of Education adopts the Decision on Elements and Criteria for Candidate Selection for High-School Enrolment enabling pupils with developmental disabilities, health difficulties, learning difficulties, behavioral and emotional difficulties as well as pupils from the Roma minority to achieve direct enrolment or receive extra points to the score set in the enrolment valuation process. In order to obtain these rights, pupils among other documents enclose an expert opinion of the CES career guidance service on their abilities and motivation with a list of recommended educational programmes. In expert opinions on the most adequate choice of further education, needs of the labour market and education opportunities are taken into account, as well as the student's individual abilities and needs. In case of pupils with developmental disabilities (physical or mental disability), career guidance expert team’s opinion enables them direct enrolment in specialized schools or training programs.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Monitoring and evaluation of career guidance services in Croatia is carried out periodically by Croatian Employment Service in co-ordination with secondary and tertiary educational institutions. According to the results of the Survey on pupil’s intentions, approximately 60% of the pupil population expresses a need for professional assistance in their choice of further education program. It indicates a further need for further development of group methods and e-counseling services for pupils and students. Career guidance services are planned on a yearly basis according to the expressed needs.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

In a partnership based approach and coordination between employment and educational sectors, it is considered more cost effective to the entire society to provide adequate support to those of greater need at primary and secondary school rather than spending public money for unemployed citizens when adults.
Career guidance services in Croatian Employment Service are considered a key element in preventive activities in order to avoid potential social exclusion. On average, 30% of the pupil/student population in Croatia is included in the “early intervention” activities of CES career guidance services.

In addition, aggregate results of the Survey on pupil’s intentions indicate the trends in pupils'/students' vocational intentions and are delivered to the stakeholders in the field of education and employment on the county and national level. According to the Survey and forecasting the needs of the labor market for certain occupations, every year recommendations for enrollment policy and scholarship policy are made and referred to the educational institutions, local and regional stakeholders, sector councils and the Ministry of Education.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The key feature of the ˝early intervention˝ model is client-oriented approach aiming at providing tailor-made services for pupils at risk. It represents a multidisciplinary approach that involves co-operation and co-ordination of experts in the fields of education, employment, health and social welfare. It has proven to be successful since Croatia has a very low rate of early school leavers (3.7%).

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

One of the challenges is the positive discrimination of pupils at risk as a way of addressing their disadvantages in educational and labor surroundings. A necessity to develop more efficient tailor-made CG services for pupils at risk exists, which leaves fewer opportunities for providing CG services to other target groups (undeceive pupils, talented pupils, etc.).

Currently, Croatia is in the process of establishing a LLCG National Forum and drafting legislation for guidance provision. The awareness of inter-institutional cooperation is increasing, including the need to define the roles and responsibilities of different stakeholders on national, regional and local levels.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Mirjana Zećirević

Role (in policy initiative)

Head, Employment Preparation Department

Organization name

Croatian Employment Service

Address

Radnička cesta 1, 10 000 Zagreb

Phone

+385 1612 6091

Fax

+385 1612 6039

E-mail

mirjana.zecirevic@hzz.hr

Website address

http://www.hzz.hr/

Documents and publications

Attached files

Links

No links specified.

This information was provided/updated by:

 

No comments by users.

good practice, initiative, interesting practice, policy, career counselling, career guidance services, disabilities, health difficulties, learning difficulties, co-operation, co-ordination, Croatia, drop-out, early school leaver, effectiveness, employment services, expert opinion, group counselling, young people, schools, guidance provision, labour market information, PES career guidance service, prevention, professional informing, school children, secondary education, self-assessment, survey, transition, vocational guidance, youth education, VET, employment, guidance in schools, career information

Name of the good/interesting practice/initiative/policy

The German National Guidance Forum – a bottom-up approach

Country

Germany

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

The German National Forum Guidance in Education, Career and Employment nfb was created following the OECD country review and the 2004 EU Resolution on Lifelong Guidance. The initiative for the Forum was set up alongside a national conference on the “Future of Guidance for Education, Career and Employment – Shaping and Networking” organised in 2004 by the Ministries for Education and Research, Economy and Labour, the Federal Employment Agency and the National Federal Training Institute (BiBB) as well as the German Leonardo da Vinci Office . A steering committee for the continuous development of the Forum managed to secure the support of most of the stakeholders and actors in the guidance field including the ideal support of ministerial authorities. Meanwhile two EU projects within the Joint Action programme (2004 – 2006) were set up by the European Commission to support the establishment of national guidance coordination and cooperation mechanisms. In this context through the exchange with other countries and partners the drafting and final agreement of a Mission Statement was crucial for the common understanding and approach of the German Guidance Forum. After this intensive bottom-up process involving all actors and stakeholders the National Guidance Forum was officially founded as a legal identity in 2006 by 21 members, amongst them, professional associations and guidance experts, the Federal Training Institute and organisations for further education, agencies and unions, research institutes and the Ministry of Labour as a supportive member.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The general aim of the National Guidance Forum is to promote the professionalism and quality delivery of guidance in education, initial and further vocational training and in the employment sector in Germany. It aims to stimulate the (further) development of a coherent guidance system which meets the different needs of the users and to draft guidelines for quality and quality assurance which are accepted and recognized by all actors and stakeholders. The work of the Forum is guided by the definition of guidance of the European Union and takes account of internationally accepted ethical standards and competences for practitioners while respecting the specific profiles of services and institutions in the different sectors. Further, the Forum intends to signal the importance of guidance for the development of individual skills and competences as well as for the competitiveness of the economy and promotes the equality within society. Through its activities the Forum aims to support policy development on national and regional level according their respective responsibilities. Thereby, the Forum stands for the preservation of plurality and competition within the guidance scene. To guarantee transparency of and easy access to guidance services the Forum considers that better networking and coordination among actors in the different areas of guidance is indispensable.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

The National Guidance Forum offers a platform to exchange knowledge and experience for all actors and stakeholders, practitioners, policy makers and researchers in the field through workshops and conferences, its website and through participation in projects and events. It takes action in networking, cooperation and coordination between the different actors in the fields of guidance and education. Though expert’s reports and statements as well as proposals the National Guidance Forum takes part in policy development, for instance 2009 through a Discussion Policy Paper on necessary reforms in the guidance sector. In addition, international cooperation and networking is used to exchange knowledge and experiences for the development of educational and career guidance in Germany. The Forum was appointed by the Federal Ministry of Education to be part of the German delegation in the ELGPN. Hence, it cooperates and supports the Ministry for Education in guidance matters and in the ELGPN. The National Guidance Forum implements projects to develop quality and professionalism in guidance and identifies needs for research and evaluation. With the funding of the Ministry of Education the Forum started a joint project with the Institute for Education and Research of the University of Heidelberg to develop quality standards and a quality development framework for guidance institutions.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Being an incorporated legal association according to German Civil Law the National Guidance Forum has standing rules of procedures which make sure that decisions are made democratically and that all members accept the goals of the Forum. Through this structure it keeps its impartiality and independence of interests. The Forum is constituted by 3 bodies. The member’s general assembly elects the Board of Directors. A Board of Trustees (Kuratorium), which is assigned by the Board of Directors, monitors and accompanies the work of the Forum professionally, particularly in relation to policy development. The members of the Board of Trustees provide the link to the policy makers and give advice the Forum how best to realize its aims. Members of the Board of Trustees are representatives of the Federal Education and Labour Ministries, the Federal Employment Agency, a Member of Parliament, representatives of the social partners and the Federal States and the Permanent Conference of Education Ministers of the Lander. The General Assembly meets at least once a year and evaluate the progress and success of the Forum in relation to its aims and purposes.
The Board provides an annual report to the Member's General Assembly on the activities which can be discussed and monitored by all members. Throughout the year there are Newsletters to the Members. The use of the public webpage is another instrument to monitor the public interest in the Forum’s activities.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Specific results:
- The Forum took part in the Federal Minister’s Innovation Committee and stimulated recommendations concerning guidance policy development and a research study on guidance quality and professionalism.
- The National Forum is a member of the German ELGPN delegation.
- It organised 3 workshops and a European Peer Learning event on guidance quality within the ELGPN. A documentation booklet with statements of all stakeholders was published in 2008.
- A joint project – involving all relevant actors and supported by the Federal Ministry of Education - for the development of common agreed quality standards and counsellor competence profiles has been initiated.
- The website is a permanently updated professional communication platform which contains European and international documents.
- In 2009 the Forum published a White Paper “Corner stones of a sustainable and future-oriented guidance system in Germany” in which it calls for a coherent guidance system and proposes relevant reforms.

Cost effectiveness and Budget:
The members and the board are working voluntarily. The running costs are covered by the member fees, donations and by project based allowances by the Ministry of Education and Research. This kind of financing guarantees the cost effectiveness of the work and sustainability regardless of changing governments. Despite its low budget the National Guidance Forum successfully expanded and was able to set up an office in Berlin in 2009.

Innovative aspects:
The cooperation of many different actors and stakeholders in the field of guidance is quite innovative in Germany where guidance provisions are still fragmented. Thus, the Forum was able to start a number of initiatives for a coherent guidance system and for quality. The bottom-up approach secures involvement of all actors and also consideration of different professional and user interests.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The successful start of the National Guidance Forum could only be achieved through consistent networking with the key actors in the field. Particularly, the active engagement and personal commitment of nationally and internationally recognised key players in the guidance scene laid the basis for all activities in relation to the Forum. Professional personal leadership is one of the success factors. The support of many participating experts and the stimulation of the EU Guidance Resolution 2004 and the Joint Action Project facilitated the foundation of the Forum. Through the European communications and networking on the importance of Career Guidance, the engagement of policy makers and key players in guidance policy development has been increased. The structural link to policy makers within the Board of Trustees is also crucial.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

After having consolidated itself in its first 3 years, the National Guidance Forum now aims to continue and intensify its work towards more quality in guidance in Germany. In the next two years the Forum will coordinate a joint project with the University of Heidelberg on quality development in Guidance. Together with many partners from policy and practice it will agree quality guidelines following the European developments. The project will also set up a Quality Development Frame for guidance institutions with tools supporting its implementation. The development of sustainable structures for quality assurance and evidence-based policy in Germany will be a great challenge. The Forum will continue to contribute to lifelong guidance policy development, and to initiate relevant research, especially on the impacts of guidance for Lifelong Learning, the economy and the society. Weaknesses are the restricted resources which limits activities.

4. Additional narrative description of the policy/practice/initiative

The German National Forum Guidance in Education, Career and Employment (nfb) is an independent network in which all institutions and organisations, relevant research and training institutions for guidance practitioners, governmental authorities and non-governmental agencies dealing with, offering or financing guidance and counselling as well as organisations of guidance users and consumers can collaborate.
The Forum deals with guidance provided for individuals in education, vocational training and employment sectors. Psychotherapeutic and business consultancy of companies or organisations do not belong to the area of activity of the National Forum. The Forum understands itself as a platform of all stakeholders and actors in the field of career guidance providing an opportunity for exchange of knowledge and experience across all institutional sectors, for the discussion of common concerns and projects, and for the achievement of common aims. The interesting difference in comparison to other co-operation mechanisms is the bottom-up approach of the German guidance community. Instead of a top-down model which is launched and lead by governmental activities as in other European countries, the Forum is a combination of professional expertise and independence and co-operation with governmental authorities through the Board of Trustees (Kuratorium).
Founded in 2006 the Forum currently has 51 members (25 organisations, 25 individual experts and one sustaining member, the Ministry of Labour and Social Affairs) who support the mission and the aims.
The general aim of the National Forum is to promote the professional delivery of guidance in education, vocational training and employment sectors in Germany, to stimulate the (further) development of guidance services which meet the different needs of the users, to draft guidelines for quality and quality assurance, and to motivate all partners to accept and recognise them. Based on the EU Council Resolution 2004 on guidance and with reference to the results of the various studies of the OECD, EU and the World Bank (2001-2004) the Forum intends to contribute with its activities to the professional development of the guidance field in Germany. The work of the National Forum is based on the definition of guidance of the European Union and takes account of internationally accepted ethical standards and competences for practitioners while respecting the specific profiles of services and institutions in the different sectors. It intends to signal the importance of educational and vocational guidance for the development of skills and competences of the individual as well as for the human capital of the society. Modern societies and the global economy depend for their well-being on the mobilisation of the talents and strengths of their members. Guidance assists in discovering and developing these talents and strengths and thus contributes to the improvement of competitiveness, of economic wealth and social integration.
The National Forum promotes all developments and activities integral to good and comprehensive guidance to enhance autonomous initiative, responsibility of the self and the competence of an individual to manage its own education and career; to promote and increase the educational potential of individuals and their abilities to participate in social life and labour market; to maintain and improve the employability of individuals; to support citizens in using their basic legal rights according the constitution of the Federal Republic of Germany, especially the right of free development of the individual, of free choice of a career and employment, and to stimulate equal opportunities.
Through its activities the Forum intends to support the responsible authorities in the Federation and the Federal States and in other public bodies in achieving these tasks. Thereby, the Forum stands for the preservation of plurality and competition within the guidance scene. However, to guarantee transparency of and easy access to guidance services the Forum considers that better networking and coordination among actors in the different areas of guidance is indispensable. In Germany guidance is in general only offered at points of transition (at the choice of initial training, education and studies, during unemployment and for decisions to further training). But the implementation of a strategy of lifelong learning needs a continuous and coordinated system of guidance services.
In the past the National Guidance Forum has been very active in the field of public relations and communication for the issue of guidance. As part of the Innovation Committee for Further Education by the Ministry of Education and Research the Forum supported the articulation of targets for the extension and improvement of guidance in Germany. Since 2008 the Forum supports and advises the Ministry of Education and Research concerning its cooperation in the ELGPN. On the basis of international developments and as consequence of a series of workshops and events the National Guidance Forum started the “Process of open coordination for quality development and professionalization in educational, vocational and career guidance” in October 2009. In order to carry out the project, the National Guidance Forum cooperates with the Institute for Education and Research (ibw) of the Ruprecht-Karls University of Heidelberg as joint project partners. The joint project is supported by government grants from the Federal Ministry for Education and Research during the time of 27 month (1.09.2009 – 31.11.2011). The joint project aims to develop and implement guidelines for quality and professionalism in guidance in education, career and employment in Germany which, if possible, should be supported by all relevant actors. Furthermore, the project will develop and test tools for lasting quality assurance. For this purpose active cooperation of the many different stakeholders from the distinct areas of guidance is encouraged.
In addition, the Forum will further strive to improve the quality and transparency of guidance in Germany through the encouragement of cross-sectoral cooperation of all actors and stakeholders in the field of educational, vocational and career guidance. It also will contribute to a strategy of Lifelong Learning in which a coherent system of lifelong guidance is an integral component.

Additional information

Name of contact

Dr. Bernhard Jenschke, nfb

Role (in policy initiative)

Vice President of German National Guidance Forum

Organization name

Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V.

Address

Nationales Forum Beratung in Bildung, Beruf und Beschäftigung e.V., Kurfürstenstr. 131, 10785 Berlin, Germany

Phone

+49 30 263 980 993

Fax

+49 30 263 980 999

E-mail

bernhard@jenschke.de; info@forum-beratung.de

Website address

http://www.forum-beratung.de

Documents and publications

- Nationales Forum Beratung, „Eckpunkte für ein zeitgemäßes und zukunftsfähiges Beratungsangebot in Deutschland“ (2009) (White Paper on Reforms)
- Nationales Forum Beratung,“Dokumentation Qualitätsentwicklung und Professionalität in der Beratung in Bildung, Beruf und Beschäftigung“ (2009)
- Nationales Forum Beratung, Mission Statement of National Guidance Forum
- Jenschke, Bernhard, “The Development of the National Guidance Forum in Germany” in:Lifelong Guidance for Lifelong Learning, ed.Peter Härtel et.al., Krakow, 2007

Attached files

Links

http://www.forum-beratung.de

This information was provided/updated by:

Dr. Bernhard Jenschke

No comments by users.

ELGPN, good practice, initiative, interesting practice, policy, best practice, career counselling, career guidance, co-operation, co-ordination, collaboration, communication, context of guidance, cross-sectoral, education policy, effectiveness, evaluation, expert, expert body, Germany, provision, system, lifelong guidance, network development, project, quality, vocational guidance, leadership

Name of the good/interesting practice/initiative/policy

Co-operation and Co-ordination Mechanisms in Guidance on policy level

Country

Slovenia

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

Working group on lifelong career guidance (National Forum) was nominated by Ministry of Education and Sport on December 2008. This was the second attempt to have established national forum on career guidance . First national forum was established in 2005 and worked until 2006. At that time forum prepared a proposal how to place career guidance into Operational plan 2007-2013. That proposal was sent to the Ministry of Education and Ministry of Labour. Ministry of Education devoted some funds to operate information counselling centres for adults. Ministry of Labour has allocated funds for a study review on career guidance in Slovenia.

Linkages with LLG policy priorities
• Lifelong Learning Programme 2007-2013
• Operational Plan 2007-2013

Participants
Working group is strongly related to ELGPN. Three members of Slovenian ELGPN team are members of the group. Slovenian ELGPN members function as a transmission between the network and the group. Chair of the group is from University of Ljubljana. Other members come from: Ministry of Labour, Family and Social Affairs, Ministry of Higher Education, Science and Technology, Ministry of Education and Sport, Centre for Adult Education, Centre for Vocational Education and Training, Employment Service Slovenia, Euroguidance Centre Slovenia, Government Office for Local Self-Government and Regional Policy, School for Headteachers.

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

Aims and targets
Main aims are as follows:
• To coordinate the policy of ministries and other national organizations
• To deal with the development of common national guidance terminology
• To develop common plan for implementation national lifelong guidance strategy
• To develop national coordination point for the concept of comprehensive national lifelong guidance strategy.

Target groups
All the ministries responsible for career guidance, policy makers, guidance professionals, service providers, funding bodies and users.

Measures adopted to reach the objectives
• Development of the plan for implementation national lifelong guidance strategy .
• Preparation of the key documents for different sectors responsible for career guidance.

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

Implementation
Strategy and actions
• As a basis for development of the common plan for implementation national guidance strategy an expert Sasa Niklanovic did expertise to build a systematic approach on lifelong guidance. The results of the study was presented to policy makers and practitioners at the conference in September 2009 where were attended more than 100 people. Participants came from different sectors and different levels.
• Working group has prepared a document on lifelong guidance strategy to be incorporated in a new White Book . This document has been sent to the National Coordination Group and sub groups preparing White paper.
• Ministry of Higher Education, Science and Technology prepares documents to establish career centres on university level. Working group on lifelong career guidance will be asked to approve this particular document.
• Ministry of Labour, Family and Social Affairs has prepared a document for establishing national coordination point for career guidance. The project proposal was presented to the Working group. Members were asked to give comments and approval of the project. National coordination point will act as administrative support for Working group in the future.
• Ministry of Labour, Family and Social Affairs is now preparing new labour market law. Working group has reviewed the proposal and expressed ideas and make suggestions.
• In conjuction with ELGPN members l Working group is going to organise national conference on career guidance for practitioners and decision makers in September this year.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

Once a year the group has to report what has been done to the Ministry of Education and Ministry of Labour, Family and Social Affairs.

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Outcomes
• Lifelong guidance is recognised as an important issue at the level of the Ministry of Labour, Family and Social Affairs. The Ministry approved the project of national coordination point for career guidance which will be implemented in the period of 2010 - 2015 using ESF funds. National coordination point will serve as a support for Working group and it will disseminate and implement the decisions made by the group.
• Working group would like to reach an agreement regarding the aims of the initiative by policy makers and other social partners in next years.
• A commonly agreed quality standards in lifelong career guidance in various sectors and by different providers.
• Policy and professional support for development of a coherent model of career education at the general, vocational and higher sectors.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

It is assumed that the efforts to involve a large number of stakeholders from different sectors will be one of the success factors. It is important that the group reaches cooperative spirit. It means to build mutual trust, good personal relationships and good cooperation. It needs to be continous group membership in order to ensure the aims are realized.

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

It is a good example for co-ordination and collaboration on policy level between different sectors.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Brigita Rupar

Role (in policy initiative)

Head of Ljubljana Regional Unit

Organization name

National Education Institute

Address

Poljanska 28, 1000 Ljubljana, Slovenia

Phone

+386 1 2363 100

Fax

+ 386 1 2363 150

E-mail

brigita.rupar@zrss.si

Website address

No links specified.

Documents and publications

Attached files

Links

No links specified.

This information was provided/updated by:

Brigita Rupar

No comments by users.

ELGPN, good practice, initiative, interesting practice, policy, co-ordination, co-operation, collaboration, lifelong guidance, Slovenia

Name of the good/interesting practice/initiative/policy

MEMORANDUM OF UNDERSTANDING FOR THE CAREER INFORMATION, GUIDANCE AND COUNSELING SERVICES IN TURKEY

Country

Turkey

I am proposing that this example will be published also in the KSLLL database

1. Background

What makes this an example of good/interesting practice/initiative/policy?

- The motivation of the initiative (What is the history/background of the policy?)

- Linkages with LLG policy priorities (Please add references to other national/EU policies or documents)

- Participants

The “Career Information, Guidance and Counseling Services Cooperation Protocol” was signed and came into force on 26th October, 2004 with participation of all related stakeholders including public authorities, social partners, and NGO’s to provide coordination and cooperation on career information, guidance and counseling services. A Memorandum of Understanding (MOU) was signed in 2009 with participation of the organizations in the protocol in order to update the tasks and roles defined in the protocol and define the responsibilities for the National Career Information System (CIS). The MOU has been a significant effort and outcome to enhance the communication, coordination and collaboration of all the stakeholders.
It has links with all four LLG policy priorities:
Encourage the lifelong acquisition of career management skills,
Faciliate access by all citizens to guidance services,
Develop quality assurance in guidance provision,
Encourage coordination and cooperation among the various stakeholders
Participants are:
The Ministry of National Education, PES in the Ministry of Labor and Social Security , the Undersecretariat of the State Planning Agency, The Turkish Institute of Statistics the Higher Education Council, National Qualifications Authority, the Agency for Development and Support of Small and Middle Scale Industry, the National Productivity Center, the Turkey Union of Chambers and Stock Exchanges, the Confederation of Turkish Employers Unions, the Confederation Turkish of Tradesman and Artisans and the Confederation of Turkish Workers Unions

Aims and targets

- Objectives of the initiative (What did the policy set out to achieve?)

- Target group

- Methods applied to reach the objective (technological and /or pedagogical)

The main aim of the MOU is to define and contribute to the development of the roles and responsibilities of all the the related stakeholders, government, social partners, universities and non-governmental organizations in the national web based CIS. Moreover, to also support an integrative approach to all the services in Turkey.
The target group includes individuals from every age and a wide range of groups such as students, youth adults, unemployed, employment seekers, people want to change career, retired, disabled, women, dropouts etc.
Methods applied to reach the objective are face-face interviews ,meetings, workshops and the process of writing the country reports (2003,2006)

2. Implementation

Strategy and actions (Please describe the approach adopted to make the reform work and any actions taken.)

- Level of implementation (national, regional etc.)

- Implementation (description)

All the stakeholders will provide updated data periodically to the national web-based system.
Career guidance services will be carried out in a coordinated way
The stakeholders will share the materials and documents they develop.
The MOU covers the guidelines for the actions to be carried out by the stakeholders on lifelong career information, guidance and counseling services at national, local and international levels (Euroguidance, PLOTEUS etc.) and on the national web-based system to be coordinated by the Ministry of National Education. Moreover, the MOU has guidelines on how to carry on the services at the local level.

Monitoring and evaluation

- What has been put in place for monitoring and evaluation?

- What actors are involved?

At governmental level, monitoring and evaluation will be carried out by the Career Guidance Services Development Unit established under the General Directorate for Special Education Guidance and Counseling Services of the Turkish Ministry of National Education (MONE) and by Occupation Information Commission, MEDAK) under the Turkey Employment Agency; and
At local level, by Guidance and Research Centers and Provincial Directorships of the Turkey Employment Agency
The strategic plan is in the process of development by all the stakeholders has outcome indicators to be used, ie. number of personnel trained for ICT skills, number of students who used web based self-assessment tools, etc.)

3. Outcomes

Achievements (Please describe the main outcomes/results according to the following headings. Each option can be answered - up to 50 words)

- Specific results

- Cost effectiveness

- Budget

- Innovative aspects

Inter-agency cooperation.
Cooperation, coordination and collaboration at the national level.
Effective use of human resources and finances.
Sustainability of the national web-based information system.
Awareness on guidance services
Increase in the quality of the services
Right to use of career guidance services
Leading to the development of the strategic plan as a joint effort of the stakeholders
Each institution will finance its own activities itself.
Although career guidance services have been provided mostly in educational institutions previously, hereafter individuals from every part of the society will have opportunity to have information about these services and benefit from them.

Success factors (What key success factors have led to or prevented success?)

- Lessons learnt

- Unintended impacts (Have there been any unintended impacts? Positive or negative?)

The cooperation, coordination and collaboration of all stakeholders are a major success factor. Twelve public authorities, social partners and NGO’s came together and they undertook some tasks and responsibilities for providing career information, guidance and counseling services.
Lessons learnt are:
Team work
Importance of cooperation
Effective use of the resources
Use of stocked information

Strengths and weaknesses

- What areas of the policy can we learn lessons from?

- Are there still challenges ahead?

There are organizations providing career guidance services at local level. Also, structured and institutionalized career guidance providers are available. The MOU is an opportunity to further cooperation, coordination and collaboration among all the related the stakeholders. A web-based career information system has been established. A strategic plan for the career guidance services in Turkey is in the process of development.

4. Additional narrative description of the policy/practice/initiative

Additional information

Name of contact

Ruhi KILIÇ, PhD

Role (in policy initiative)

Director General for Special Education Guidance and Counseling Services of the Turkish Ministry of National Education and also National Coordinator for Turkey for ELGPN

Organization name

Directorate General for Special Education Guidance and Counseling Services of the Turkish Ministry of National Education

Address

MEB Kampusu A Blok Beşevler/ANKARA/TÜRKİYE

Phone

+90 312 212 76 14-15

Fax

+90 312 213 13 56

E-mail

ruhikilic@meb.gov.tr, orgm@meb.gov.tr

Website address

http://orgm.meb.gov.tr

Documents and publications

Attached files

Links

No links specified.

This information was provided/updated by:

Seza Karaman, ELGPN National Representative for Turkey and the Career Guidance Services Development Unit in MONE

No comments by users.

ELGPN, good practice, initiative, interesting practice, policy, career management skills, access, quality, co-operation, co-ordination, career information, Turkey