Quality standard
Term
Quality standard
Definition
Technical specifications which are measurable and have been drawn up by consensus and approved by an organisation with recognised and relevant expertise at regional, national or international levels. The purpose of quality standards is optimisation of input and/or output of guidance.
The standard(s) that an organisation sets for all of its key business operations and that help clarify what an organisation expects of its employees in delivering these operations or a client can expect when using the service.
Comment
Quality standards are an important feature of a service’s comprehensive quality-assurance system and criteria are the details identified to reach the set standard(s). This includes quality indicators on the evidence identified to show the service meets set criteria.
They refer to the systems and procedures developed by career practitioners and stakeholders in the career sector that:
• define the career sector, its membership and its services;
• recognise the diverse skills and knowledge of career practitioners;
• guide practitioner entry into the sector;
• provide a foundation for designing career practitioner training;
• provide quality assurance to the public and other stakeholders in the sector;
• create an agreed terminology for the sector
(adapted from [Canadian] National Steering Committee for Career Development Guidelines and Standards, 2004).
See definitions of ‘Quality assurance’, ‘Quality criteria’, ‘Quality indicators’ and ‘Quality system’.
Source
Cedefop (2003). Quality in training = La qualité dans la formation: Glossary. (Working paper / Document de travail). Available from Internet: http://libserver.cedefop.europa.eu/vetelib/eu/pub/cedefop/virtual/quality_glossary_2003.pdf
Attached files
Links
http://libserver.cedefop.europa.eu/vetelib/eu/pub/cedefop/virtual/quality_glossary_2003.pdf
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ELGPN Glossary, quality, quality assurance, specifications
Quality system
Term
Quality system
Definition
Organisational structure, procedures, processes, and resources needed to implement quality management. The quality system provides the framework for planning, implementing, and assessing services provided and for carrying out required quality assurance and quality control.
Comment
See definitions of ‘Quality assurance’, ‘Quality criteria’, ‘Quality indicators’ and ‘Quality standard’.
Source
ISO (International Organization for Standardization), (1994). ISO 8402-1994. Quality management and quality assurance – Vocabulary. Geneva: ISO.
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ELGPN Glossary, quality, quality assurance, system, quality management
Quality indicators
Term
Quality indicators
Definition
Formally recognised figure(s) or ratio(s) used as yardsticks to judge and assess quality performance.
Comment
Quality indicators are statistical measures that give an indication of output quality. However, some quality indicators can also give an indication of process quality.
The evidence identified to show that a guidance service meets set quality criteria.
See definitions of ‘Quality assurance’, ‘Quality criteria’, ‘Quality standards’ and ‘Quality system’.
Source
Van den Berghe, W. (1996). Quality Issues and Trends in Vocational Education and Training in Europe. Luxembourg: Publications Office. Available from Internet: http://bookshop.europa.eu/en/quality-issues-and-trends-in-vocational-education-and-training-in-europe-pbHX9896647/
Attached files
Links
http://bookshop.europa.eu/en/quality-issues-and-trends-in-vocational-education-and-training-in-europe-pbHX9896647/
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ELGPN Glossary, quality, quality assurance, measures
Quality criteria
Term
Quality criteria
Definition
Independent standards for measuring the quality of guidance provision or services.
Comment
Quality criteria are the indicators used to show that a guidance service or guidance activity meets quality standards.
See definitions of ‘Quality assurance’, ‘Quality indicators, ‘Quality standards’ and ‘Quality system’.
Source
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ELGPN Glossary, quality, quality assurance
Common quality-assurance framework
Term
Common quality-assurance framework
Definition
Set of common principles, guidelines, criteria and tools adopted by a group at a local, regional, national or international level in order to develop and assure quality in guidance delivery and in relation to the qualification of guidance practitioners.
Comment
A more general definition would be a set of common principles, guidelines, criteria and tools adopted by a group at a local, regional, national or international level for the quality assurance of services.
Source
Cedefop (2011). Glossary: Quality in education and training. Luxembourg: Publications Office. Available from Internet: http://www.cedefop.europa.eu/EN/Files/4106_en.pdf
Attached files
Links
http://www.cedefop.europa.eu/EN/Files/4106_en.pdf
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No comments by users.
ELGPN Glossary, quality, quality assurance, guidance, practitioner