Self-service
Term
Self-service
Definition
A mode of delivery of guidance services in which it is up to the client to select the guidance services, interventions or activities s/he will use.
Comment
In some settings, this is done by the client providing information about him/herself and then being directed automatically to services that might be appropriate. This approach is particularly common where on-line guidance services are being offered as all or part of the guidance service.
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ELGPN Glossary, guidance, internet, provision, online, career guidance, services
e-guidance
Term
e-guidance
Definition
Counselling or guidance that is delivered using ICT and which may or may not directly involve a guidance counsellor. Frequently used to describe the provision of information or the use of self-assessment tools and exercises via the internet.
Comment
e-guidance covers the provision of guidance activities and services using all forms of ICT, including:
Online Guidance
Guidance provided via ICT, for example using a computer or similar electronic device (e.g. a mobile telephone). May include interaction with a guidance professional via email, webchat, sms or social media (e.g. Facebook). Frequently used to describe the provision of information or the use of self-assessment tools and exercises via the internet.
Telephone guidance
The provision of guidance services via the telephone. It may involve a telephone conversation with a guidance worker or, less frequently, the delivery of pre-recorded information. Similar services are now also provided by webchat, sms or via the internet.
Web guidance
Guidance activities provided via the internet using ICT. This may include the provision of information, the use of self-help materials and tools, as well as more interactive activities, such as participation in forums or discussion groups, and email or web-based discussion with a guidance worker.
Source
Attached files
Links
This information was provided/updated by:
No comments by users.
ELGPN Glossary, guidance, internet, ICT, online, career guidance, counsellor, social media